|
|
|
|
What are the quality clusters for cardiology and how are they used in the overall quality rating?
For cardiology, quality information is grouped into the following clusters:
- Patient Experience
- Getting Care - 20%
- Care - 20%
- Communication - 20%
- Helping Patients Get Better
- Generic Prescribing - 10%
What measures are used in the clusters?
The quality measures are listed below, according to cluster.
Patient Experience:
Getting Care: source is HealthPartners Cardiology satisfaction survey, conducted in 2009, with members who had a cardiology office visit between May and October 2008.
Getting an appointment
Waiting for the specialist
Getting information by phone
Communication: source is HealthPartners Cardiology satisfaction survey, conducted in 2009, with members who had a cardiology office visit between May and October 2008.
Informed about your needs
How well specialist and staff listen
Helping you understand your condition
Talking with you about choices for your treatment
Care: source is HealthPartners Cardiology satisfaction survey, conducted in 2009, with members who had a cardiology office visit between May and October 2008.
Overall quality of care and service
Change in health
Willing to recommend
Helping Patients Get Better: Heart Care
Heart attack
Heart failure
Monitoring high blood pressure medications
Monitoring diuretic medications
For this cluster, source for the heart attack and heart failure measures is JCAHO. The source for the two measures about monitoring medications is HealthPartners 2008 Clinical Indicators Report, which provides 2007-2008 results. For further information, refer to http://www.healthpartners.com/files/34613.pdf .
Generic Prescribing:
Prescribing generic medications
Explanations about prescription drugs
Explanations about drug side effects
The source for the prescribing generic medications measure is HealthPartners 2008 Clinical Indicators Report. The other two measures are from HealthPartners 2009 Cardiology satisfaction survey.
|
|
|
|
|
|
