What are the quality clusters for orthopedics and how are they used in the overall quality rating?
For orthopedics, quality information is grouped into the following clusters:
Patient Experience
Getting Care and Information - 30%
Care - 30%
Communication - 30%
Generic Prescribing - 10%
What measures are used in the clusters?
The quality measures are listed below, according to cluster.
Patient Experience:
Getting Care and Information: source is HealthPartners Orthopedics satisfaction survey, conducted in 2010, with members who had an orthopedics office visit between May and October 2009.
Getting an appointment
Waiting for the specialist
Getting information by phone/email/internet
Communication: source is HealthPartners Orthopedics satisfaction survey, conducted in 2010, with members who had an orthopedics office visit between May and October 2009.
Informed about your needs
How well specialist and staff listen
Helping you understand your condition
Talking with you about choices for treatment of care
Care: source is HealthPartners Orthopedics satisfaction survey, conducted in 2010, with members who had an orthopedics office visit between May and October 2009.
Overall quality of care and service
Change in health
Willing to recommend
Generic Prescribing:
Prescribing generic medications
Explanations about prescription drugs
Explanations about drug side effects
The source for the prescribing generic medications measure is HealthPartners 2009 Clinical Indicators Report. For additional information, see 2009 Clinical Indicator Report. The other two measures are from HealthPartners 2010 Orthopedics satisfaction survey.
. The other two measures are from HealthPartners 2010 Orthopedics satisfaction survey.