HealthPartners.com - Web Site Terms and Conditions of Use

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Web Site Terms and Conditions of Use


	Ownership This web site ("Site") is owned and operated by HealthPartners, Inc. (hereinafter after referred to as "HealthPartners", or "we" or "us" or "our"). This Site allows users ("you") to access heath care related information provided by us and third parties. You may use the Site only for your personal lawful purposes. Any other use of the Site or information accessed via the Site (such as reproduction, resale, publication, distribution or transmission) is not permitted unless otherwise expressly authorized herein. No Medical Advice Unless otherwise specifically provided, health information on the Site is furnished by us for informational purposes only. Nothing in this Site is to be interpreted as advocating the self management of your health or medical condition. It is not intended to serve as or be a substitute for professional medical advice. You should consult your medical provider directly regarding your health and any specific medical questions you may have. Do not delay seeking medical advice or disregard any medical advice you have received from your provider due to any content on the Site. Intellectual Property Rights The Content of the Site, including, without limitation, text, graphics, images and other materials including, but not limited to software developed and licensed by us, which permits the access and use of the Site (collectively the "Content"), is protected by intellectual property laws, including copyright laws. All right, title and interest in and to the Content remains vested in us and does not pass to you or any other user. You may view or download copies of the Content on the Site for your own personal, noncommercial use; provided, however, that any such copy must contain any copyright, trademark or other proprietary notice located on the Site that is related to the Content being copied or otherwise attached to the Content. Any other use of the Site or the Content contained in the Site that is not expressly authorized is strictly prohibited. Unauthorized use of the Content may violate copyright, trademark, and other laws. You may not, and may not knowingly allow any third party to: (a) reverse-engineer, disassemble, decompile, reproduce, transcribe, translate into any language or computer language, re-transmit in any form by any means, resell, or distribute the Content without our prior written consent, (b) reverse engineer or attempt to discover any underlying ideas, source code, processes, techniques, technology, design, formula, engineering, or algorithms of the Site, or (c) provide, lease, lend, use for timesharing or service bureau purposes, use for commercial purposes, or otherwise use or allow others to use the Site for the benefit of any third party. Except as authorized herein, you are not granted a license under any copyright, trademark, patent or other intellectual property right in the Content, programs, screens, documentation, or data relating to the Site; processes, techniques, technology, design, formula, algorithms, engineering, or future development used or described in the Site; or services or products described in the Site. HealthPartners and its subsidiaries, affiliates, and/or the third party owner of such rights retain all such rights. The trade names, trademarks, service marks, logos, and slogans contained in the Site are the trade names, trademarks, service marks, logos and slogans of HealthPartners and/or its subsidiaries and affiliates (each a "Mark" and collectively the "Marks"). You are not authorized to use any Mark in any advertisement, publicity or in any other commercial manner without our prior written consent. The trade names, trademarks, service marks, logos and slogans contained in the Site that are not our Marks are the trade names, trademarks, service marks, logos and slogans of their respective owners. References that we make to any specific trade name, trademark, service mark, product, service or process of a third party do not necessarily constitute or imply our endorsement, sponsorship or recommendation of the third party trade name, trademark, service mark, product, service or process, unless otherwise explicitly provided. Privacy and Security Protecting information we receive from you is important to us. That is why we use industry standard technology and internal procedural safeguards to protect the integrity, confidentiality, and security of your information and to prevent its unauthorized access. Notice Regarding Children Under the Age of 13 Unless otherwise expressly stated herein, the Site is not intended for use by persons under the age of 13. If you are under 13 years of age, you should not provide any personally identifiable information (for example, your last name, home address or e-mail address) using the Site without the prior knowledge and permission of your parent or guardian. We will not knowingly collect any personally identifiable information submitted by users of the Site who are under the age of 13. If we learn that you are under the age of 13, we will not maintain or use any personally identifiable information about you without the verifiable consent of your parent or guardian, except as allowed or required by law. Links to Other Sites The Site and/or the Content may contain links to web sites operated by third parties. These links are provided solely for convenience and reference purposes only. The inclusion of any such link does not imply that we endorse the content of any website to which the Site provides a link, nor are we liable for your reliance on or use of any information or materials contained in them. If you decide to access and/or use any web site operated by a third party that is linked to from this Site, you do so at your own risk. Your use of a third-party web site is subject to the terms and conditions of use for such site. General The Site may contain Content that varies based on, and is relevant to, the geographic area where you live. While efforts have been made to keep the information and Content in the Site as accurate as possible, the information and Content may contain inaccuracies. Therefore, we do not guarantee the reliability, accuracy, completeness or appropriateness of any information or Content on the Site or make any representations about the results that may be obtained from the use of the information and/or Content on the Site. The use of the information and Content on the Site is at your own risk. The information and Content on the Site is provided AS IS WITHOUT WARRANTY OF ANY KIND, AND WE AND OUR LICENSORS DISCLAIM ANY EXPRESS AND IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. Some jurisdictions do not allow the exclusion of implied warranties; accordingly the above exclusion may not apply to you. Information on the Site may be changed or updated periodically without notice. We have no obligation to update the Site; therefore any information presented may be outdated. We may make improvements or changes in the products, services or programs described in the Site at any time without notice. You assume full responsibility for your use of the information in the Site, and understand and agree that we are neither responsible nor liable for any claim, loss or damage resulting from its use. We do not guarantee or warrant that information, data, forms and/or files available for downloading on the Site will be free of infection or viruses, worms, Trojan Horses or other code that manifests contaminating or destructive properties. We assume no liability for the delay, failure, interruption or corruption of any computer system or computer programs, or any data or other information transmitted in connection with your use of the Site. The existence of the Site is not intended and should not be construed to mean that we are conducting business in all states of the United States of America, or that we consent to submit to the personal jurisdiction of the state or federal courts in any state in the United States, except the state of Minnesota. Any claim or action arising directly or indirectly from the use of the Site shall be construed in all respects under the laws of the state of Minnesota, exclusive of its choice of law or conflict of laws provisions. Changes in Terms of Use The Terms and Conditions of Use and Privacy Statement set forth herein will govern the use of the Site and any information contained therein, and any information received from you through your use of the Site. We reserve the right to revise and update these Terms and Conditions of Use. Any such revisions will be effective on the date of posting to the Site. Your use of the Site following any such revisions will be deemed your acceptance of such revisions. You should periodically visit the Site and this legal page to review the current terms and conditions of use to which you are bound.


	Drug List Being on the drug list does not guarantee that a particular drug will be covered under your contract. The inclusion of brand-names is for information only and doesn't necessarily mean that you'll receive the brand-name drug. Minnesota law requires pharmacies to substitute a generic equivalent for the prescribed brand-name drug if a less expensive U.S. Food and Drug Administration (FDA)-approved generic is available and safely interchangeable unless your doctor specifically prescribes otherwise or you object. Like our preferred drug lists (formularies), this consumer protection law is intended to protect consumers from paying for a more expensive drug when a therapeutically equivalent drug is available. Coverage Criteria The information regarding coverage guidelines is regularly updated and is subject to change without notice. HealthPartners reserves the right to publish additional and revised coverage guidelines without specific notice to members. Consult your plan documents (Membership Contract or Summary Plan Description [SPD]) to determine governing contractual provisions, including exclusions and limitations relating to your specific plan. These guidelines apply to most, but not all, plans offered by HealthPartners. We strive to ensure that the contents of this site are correct and complete, but to verify your benefits, please check your contract or SPD, or contact Member Services. In the event of a conflict between your specific plan documents and this general information, the plan documents will govern. These guidelines are highly technical and written to assist medical personnel in making coverage determinations. They are not medical advice. These guidelines in no way imply that you shouldn't receive specific services based on the recommendation of your provider. The providers treating you are responsible for medical advice and treatment of patients. If you have specific health care needs, you should consult an appropriate health care professional. You have rights to appeal coverage decisions. These rights are spelled out in your plan documents (Membership Contract or SPD). If you have questions about your appeal rights, please contact Member Services. This information isn't an offer of coverage, solicitation of coverage, summary of coverage or guarantee of coverage. All products and coverage guidelines are subject to applicable laws and regulations. Your coverage is contingent on all the applicable terms, conditions, limitations and exclusions of your plan documents (Membership Contract or SPD). HealthPartners Individual Plans Individual plans are available in Minnesota only. Provider Eligibilty Information presented in this Eligibility application is subject to change and isn't a guarantee of claim payment. All benefits are subject to the terms and conditions (e.g., authorizations, network requirements) outlined in HealthPartners member and provider contracts. Provider has no authority to make representations to HealthPartners members regarding coverage of items or services displayed through this application. For additional coverage information, please contact Member Services. Prescription Refills By clicking on Complete Check Out, you confirm that you're the patient named or are an authorized caregiver for that patient. You also confirm that all the information is correct. HealthPartners isn't liable for the submission of false or unauthorized refills ordered through this site. Broker Disclaimer By clicking on "I Accept," you acknowledge that you understand and accept the following: Information in the [For Brokers] section of this Web site is provided without warranty of any kind including express or implied. HealthPartners shall not be liable to any person or entity for any damages resulting from its use or reliance upon information contained in this site. HealthPartners strives to ensure that the contents of this site are correct and complete, but to verify the information, please call [your HealthPartners Sales Executive]. In the event of a conflict between our records and the information found here, our records will govern. By authorizing the use of this LOG-ON and PASSWORD, the broker represents that the person using this account is authorized to access this information. The broker should take reasonable and prudent steps to safeguard the LOG-ON and PASSWORD from unauthorized use and disclosure. Although HealthPartners has used reasonable precautions to safeguard the confidentiality of information received and sent over the Internet or via e-mail, HealthPartners cannot guarantee the confidentiality of such information. Information displayed in this Web site is subject to and changes. Information provided in the [For Brokers] section of this Web site is to be used for plan administration purposes only. Employer Disclaimer By clicking on "I Accept" below, you acknowledge that you understand and accept the following: Information in the [For Employers] section of this Web site is provided without warranty of any kind including express or implied. HealthPartners shall not be liable to any person or entity for any damages resulting from its use or reliance upon information contained in this site. HealthPartners strives to ensure that the contents of this site are correct and complete, but to verify the information, please call [your HealthPartners Sales Executive]. In the event of a conflict between our records and the information found here, our records will govern. By authorizing the use of this LOG-ON and PASSWORD, the employer represents that the person using this account is authorized to access this information. The employer should take reasonable and prudent steps to safeguard the LOG-ON and PASSWORD from unauthorized use and disclosure. Although HealthPartners has used reasonable precautions to safeguard the confidentiality of information received and sent over the Internet or via e-mail, HealthPartners cannot guarantee the confidentiality of such information. Information displayed in this Web site is subject to and changes. Information provided in the [For Employers] section of this Web site is to be used for plan administration purposes only. HealthPartners Clinics Online Appointment Scheduling Online Appointment Scheduling should only be used to schedule and request appointments for non-emergent, non-urgent conditions. If you have an urgent need to see a medical provider or you need to see a provider for a medical emergency, please call 911 immediately. Appointment requests received by 5:00 PM will be responded to on the same business day. Requests received after 5:00 PM will be responded to within 24 hours. HealthPartners Clinics Online Patient Services The Consult With My Doctor features should only be used to send questions of a non-emergent, non-urgent nature to your clinic care team. If you have an urgent concern, an urgent need to see a medical provider or you need to see a provider for a medical emergency, please call 911 immediately. We will use reasonable efforts to respond to your message within one business day. User Name and Password The unique user name and password that you create to access HealthPartners Web site is for your own personal use. You are responsible for protecting the confidentiality of your user name and password. Contact Us Please Note: Inquiries submitted over the Internet aren't considered a written complaint under the terms of your plan. If you wish to submit a written complaint, please do so in writing, via U.S. mail or fax, or request a complaint form. Although HealthPartners has used reasonable precautions to safeguard the confidentiality of information received and sent over the Internet, HealthPartners cannot guarantee the confidentiality of such information. Individuals corresponding with us in this manner waive claims regarding any third party's access to or use of confidential information. If you don't wish to communicate via e-mail, please contact Member Services. By submitting this e-mail, you authorize HealthPartners Member Services to communicate with you via e-mail.