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J.D. Power and Associates Reports: HealthPartners has highest member satisfaction in Minnesota-Wisconsin
June 25, 2008
BLOOMINGTON, Minn. – HealthPartners ranks highest in member satisfaction among commercial health plans in the Minnesota-Wisconsin region according to J.D. Power and Associates 2008 National Health Insurance Plan Study SM. The study measures member satisfaction with 107 large commercial health plans in 17 regions throughout the United States. It examines the following areas:
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Coverage and benefits
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Choice of doctors
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Hospitals and pharmacies
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Information and communication
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Approval processes
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Claims processing
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Insurance statements
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Customer service
The 2008 National Health Insurance Plan Study includes responses from 37,060 total members of large commercial health plans. In all factors, HealthPartners scored higher than the national average. HealthPartners received 768 points out of a possible 1,000 compared to an average of 729 for the Minnesota-Wisconsin region. Proprietary study results are based on experiences and perceptions of members surveyed November-December 2007.
About HealthPartners
Founded in 1957, the HealthPartners (www.healthpartners.com) family of healthcare companies serve more than one million medical and dental health plan members nationwide. It is the largest consumer-governed, nonprofit health care organization in the nation, providing care, coverage, research and education to improve the health of members, patients and the community. For the third year in a row, HealthPartners is rated one of the best commercial health plans in the nation by U.S. News & World Report, NCQA's "America's Best Health Plans 2007" and is ranked "Highest in Member Satisfaction among Commercial Health Plans in the Minnesota-Wisconsin Region" by J.D. Power and Associates.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services firm operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction.
Contact: 952-883-5308
Pager: 612-527-1921
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