|
|
|
|
News Release
HealthPartners retains NCQA's top accreditation status
'Excellent' accreditation reserved for best health plans in the nation
October 12, 2009
BLOOMINGTON, Minn. -- For the ninth year in a row, the National Committee for Quality Assurance has awarded HealthPartners "Excellent" accreditation status for its HMO and POS plans. NCQA reserves its "Excellent" status for health plans that demonstrate levels of service and clinical quality that meet or exceed its most stringent requirements for consumer protection and quality improvement.
The accreditation is based in part on the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey, in which HealthPartners ranked first in Minnesota in Member Satisfaction.
HealthPartners scored above the national average in seven of nine key areas, and was consistent with the national average in the other two. HealthPartners scored significantly higher than the national average in:
- Claims processing
-
Rating of the health plan
-
Rating of doctor
-
Getting care quickly
-
Customer service
"We are very proud to earn this honor," said Scott Aebischer, HealthPartners senior vice president, customer services and product innovation. "And we're particularly proud of our excellent customer service. Our performance demonstrates our commitment to the Triple Aim of improving the health of the population while enhancing the patient experience and keeping costs down."
NCQA is an independent, nonprofit organization dedicated to measuring and improving health care quality. NCQA's assessment of managed care plans is nationally recognized by purchasers, regulators, and consumers. Its Healthcare Effectiveness Data and Information Set (HEDIS(R)) is the most widely used performance measurement tool in health care.
About HealthPartners
Founded in 1957, the HealthPartners family of health care companies serves more than one million medical and dental health plan members nationwide. It is the largest consumer-governed, nonprofit health care organization in the nation, providing care, coverage, research and education to improve the health of members, patients and the community. For the third year in a row, HealthPartners is rated one of the best commercial health plans in the nation by U.S. News & World Report, NCQA's "America's Best Health Plans 2007."
Contact: 952-883-5308
Cell: 612-612-1273
|
|
|
|
|
|
