|
|
| Home: Solutions to Registration and Log On Problems |
|
|
Solutions to Registration and Log On Problems
|
|
- I don't have a user name or password.
- I forgot my password.
- I forgot my user name.
- My user name and password don't work.
- The information I entered doesn't match HealthPartners' records.
- The registration form won't let me continue.
- Technical information
I don't have a user name or password.
In order to register, you need to
request an activation code.
You will receive one at your home address within 5 business days.
After you have received your activation code, you create your own user name and password the first time you register for your personal page. Once you're registered, use your user name and password to log on to view your personal information. Be sure to write down your user name and password so you don't forget it, and keep it in a safe place.
Register for a nonmember patient account.
I forgot my password.
You can reset your own password by going to the
Log On with Security Question page.
- Enter your user name, last name and date of birth.
- Answer the password verification question that you created when you registered. (Answers are case sensitive.)
- Select a new password. Write it down and store it in a safe place.
Note: If you have forgotten your user name,
contact us
to request that information.
If you have forgotten the answer to your password verification question, call our Web Support Team at 952-853-8888; or
contact us
to receive a temporary password. You will receive a reply, typically within 2 business days.
I forgot my user name.
Contact us
to request your user name.
My user name and password don't work.
Be sure you are using the right user name and password for the HealthPartners Web site.
Not sure if you're registered? Please call our Web Support Team at 952-853-8888; or
contact us
and we'll check for you. You will receive a reply, typically within 2 business days.
Register for a nonmember patient account.
The information I entered doesn't match HealthPartners' records.
Make sure that you entered your information correctly.
For additional assistance you can reach our Web Support Team at 952-853-8888; or
contact us
.
The registration form won't let me continue.
Be sure to fill out all the required fields. If you submit the registration form with information that is incomplete or incorrect, you'll see red text identifying where the problem lies. Check for the red text, correct that information and resubmit the form.
Make sure that you follow these rules for user names and passwords: Your user name and password must be at least 8 characters and cannot be the same. Passwords are case sensitive.
Technical information
This site works best if you use the following browser versions, encryption and screen resolutions:
- Internet Explorer version 4.0 or higher, or Netscape version 4.0 or higher, with 128-bit encryption.
- PC and Mac users should set their screen resolutions at 1024 x 768.
- Users must have cookies enabled.
|
|
|
|
