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Your dedicated Member Services team
Your dedicated Member Services team is your main resource for information on your health plan benefits, claims, account balances, provider network searches and more! Plus, since you have a team of representatives designated to work with State of Minnesota employees, they know your benefits inside and out. Nine of 10 issues are resolved with the first call, and if we don't have an immediate answer, we'll get back to you at your convenience.
CareLineSM nurse line for after hours medical care.
When in need you can depend on CareLine, a free phone service staffed with registered nurses who can answer your questions and discuss treatment options after normal clinic hours.
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 BabyLine phone line for pre- and post-pregnancy care.
For the best service during and after your pregnancy call BabyLine, a telephone service staffed by specially trained Ob/Gyn nurses that focus on expectant and new parents, up to six weeks after delivery.
Behavioral Health Personalized Assistance Line (PAL)
Mental health and chemical health concerns can be sensitive and difficult issues. Our Personalized Assistance Line (PAL) is staffed with professionals who can help answer questions and guide you through your behavioral health network, benefits and services.
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