Member Support

• Your coverage, claims or account balances
• Finding a doctor, dentist or specialist
• Health plan services

Member Services
Monday–Friday,
7 a.m.–7 p.m., CST

Call the Member Services phone number listed on the back of your ID card. Or call 952-883-5000, 800-883-2177 or 952-883-5127 (TTY).

Español: 952-883-7050 o 866-398-9119

Interpreters are available if you need one.

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• Whether you should see a doctor
• Home treatment options
• A medicine you are taking

CareLine^SM Service
Nurses available 24/7, 365 days a year

Call 612-339-3663, 800-551-0859 or 952-883-5474 (TTY).

Visit the health library

• Understanding your health care and benefits
• How to choose a treatment option

HealthPartners^® Nurse Navigator^SM Program
Monday–Friday
7 a.m.–7 p.m., CST

Call 952-883-5000, 800-883-2177 or 952-883-5127 (TTY).

Visit decision support

• Your pregnancy
• The contractions you are having
• Your new baby

BabyLine Phone Service
Available 24/7, 365 days a year

Call 612-333-2229 or 800-845-9297.

Visit the health library

• Finding a mental or chemical health care professional in your network
• Your behavioral health benefits

Behavioral Health Personalized Assistance Line (PAL)
Monday–Friday
7:30 a.m.–5 p.m., CST

Call 952-883-5811 or 888-638-8787.

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