INTEGRATED CARE, INCREDIBLE RESULTS
The integrated care delivered through CareSpanSM disease management programs helps your clients contain costs – and makes a makes a big difference to members who need care most.
What sets HealthPartners apart?
Only HealthPartners has inpatient nurse case managers onsite at all 16 metro-area hospitals to assess care for our hospitalized members and identify and resolve any delays in care. Our skilled nurses also support discharge planning to promote optimal lengths of stay and post-hospitalization recovery.
We know our approach works: Our HEDIS results show that we’re consistently better than our competitors at reining in Average Length of Stay in hospitals. HEDIS Results
CareSpan touches lives like these… a real CareSpan story
Becky and Matt are in their mid-30s. They both wanted children. After years of infertility, they decided to go through artificial insemination. Their daughter was born at 35 weeks. The daughter’s twin died in utero. Ashley, now 13 months old, has been hospitalized nine times in the past year for the same feeding problems – oral aversion and vomiting.
Dealing with a chronically ill and developmentally delayed child is difficult for parents, but Becky and Matt are also grieving the loss of Ashley’s twin. They also admit to being under a great deal of stress and financial pressure.
Integrated care for Becky, Matt and Ashley is crucial for their physical and mental health. HealthPartners CareSpan program is coordinating the family’s care with attending and primary doctors, inpatient and outpatient case managers and behavioral health case managers. Together, the team found appropriate psychological services for Becky and Matt, and are working with them to decrease their dependence on the hospital.
Due to the complexity of their situation, Becky and Matt also have public health service aids coming to their home three times a week. The family was also assigned to a county financial worker to help them manage their debt. The integrated care team received a thank you note from Becky and Matt expressing their gratitude for all the help and support the team gave them through a very difficult time.
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TUCK AWAY AN EXTRA 25 PERCENT IN PAY THIS YEAR
Last year we increased broker revenue by $200,000 through the Dental Accelerator Bonus Program. The easiest way to accelerate your commissions is to sell a HealthPartners Dental Plan to an existing medical client. With a 25 percent commission increase over 12 months, you could earn an additional $3,500 in commission on a small group and even more on a large group.
You'll win twice – more revenue for you and more satisfied clients.
HealthPartners Dental Plans offer the products and service your clients are looking for:
The largest dental PPO in the state with more than 1,470 providers (and growing)
90+ percent client satisfaction rating with plan administration and value of services
9 out of 10 members would recommend HealthPartners dental to friends and family
With access and ratings like that, our plans will leave your clients smiling.
Contact your HealthPartners sales rep to find out how much you could earn. Or better yet, call today and add HealthPartners Dental to your existing clients. It’s easy with instant pricing!
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GENERIC USE GROWS BY POPULAR DEMAND
We like buying brand-name, high-status items like shoes, handbags, golf clubs and cars. But when it comes to prescription drugs, generics are king.
In 2004, our generic use rate hit an all-time high of 57 percent of total prescriptions. More importantly, every one percent increase in generic use results in a 1.5 percent decrease in overall prescription costs – a cost savings of $4.8 million!
The HealthPartners advantage
We know that generic drugs give our members the best value for their money. That’s why we put a lot of effort into promoting generics to our members and providers.
What’s a generic drug?
Generics are equivalent brand name drugs as far as dosage, safety, strength and how they work. The only difference between generic and brand name drugs is the name and price – on average, generics cost 40 to 60 percent less than brand name drugs!
When it comes to generics, HealthPartners pharmacy management programs are anything but ordinary. Put our pharmacy expertise to work for you and your clients today!
To learn more, please visit: HealthPartners Generic Program or FDA Generic Drug Information
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FAQ: EVALUE8 AND WHY IT’S IMPORTANT
Today more than ever, your clients demand the greatest value for their health care dollar. As you make recommendations to your clients, it’s easy to compare plans on price and benefits. But when price is equal, comparing on value is challenging.
Why? Because every health plan claims they’re “the best”. Fortunately, there are independent, unbiased sources that measure health plan performance. What do unbiased sources say?
eValue8, an independent, nationally recognized performance report, says that HealthPartners is No. 1 in 7 of 8 evaluation areas – and ranks ahead of Medica and Blue Cross Blue Shield of Minnesota.
The eValue8 results are based on an evaluation of hundreds of benchmarks in critical areas including a plan’s disease management, pharmacy benefit management, behavioral health management, program administration, member and provider communications, provider performance and patient safety.
Along with the best quality scores and best cost management scores from HEDIS reporting, eValue8 is another independent source that proves to you and your clients that HealthPartners is the best value for the health care dollar.
For general information about eValue8, visit eValue8, or contact your HealthPartners sales team.
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EVERYONE NEEDS A GREAT PARTNER
To get the best costs and best service in health care today, you need a great partner. That's the message we're delivering to employers in a new informational campaign that emphasizes the importance of strong partnerships to meet the complex demands of health care coverage. Obviously, you're key to this partnership. That's why all the materials in the campaign direct employers to talk to their brokers for more information. It's part of our commitment to help you build your business by meeting the needs of your clients.
You'll be getting the first piece in the mail soon – a poster that will challenge your knowledge of great partners. You'll be getting copies of the program before it starts going out to employers in June. The pieces include brochures, an offer for free information on HRAs and HSAs, tips to lower cost, a Web page where employers can take a health cost evaluation, and more. Watch your mail and the broker portal at healthpartners.com for more information.
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BUG YOUR CLIENTS ABOUT FLU SHOTS
With one phone call, you can help clients achieve better productivity – call them up and get them scheduled for our Corporate Influenza Prevention Program.
Unscheduled employee absences continue to be at an all-time high. At an average cost of $610 per employee, employers need to use all available resources to address this trend. Our flu prevention program can help reduce work loss days, impaired productivity days and health care provider visits.
By planning ahead, your clients can prevent lost work time and maintain productivity. They can call now to schedule an onsite flu clinic for this fall, or they can visit our secure employer web site for enrollment information.
To stop the spread, start spreading the news. Corporate Influenza Prevention Program
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ANNUAL MEETING IS A CROWD PLEASER
Our annual meeting did a double-take this year, bringing together a capacity crowd of more than 600 members, policy and health care leaders, insurance brokers and employers
At the April 28 meeting, HealthPartners president and CEO Mary Brainerd outlined new HealthPartners research on reduced medical expenses for health improvement programs. The programs include HealthPartners 10,000 Steps® which reduces annual medical expenses by an average of $290 per person, and diabetes prevention which reduces medical expenses by an average of $3,500 per year for people who are at high risk of developing the disease.
Learn more by reviewing the Meeting Summary.
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GREAT CARE IS MORE THAN JUST A STROKE OF LUCK
May is Stroke Month and helping raise awareness among your clients and their employees could save lives. Strokes attack more than 700,000 times a year, and fast, quality care is critical. For each of these 700,000 faces of stroke there are many more who feel the effect as a family member or friend of a stroke survivor. Find out now if you or a loved one is at risk for stroke and take action now.
Direct your clients to our Heart Health Programs and have them forward the assessment to their employees today.
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Is the Mayo in our network?
You bet! Mayo’s just one of the offerings in our network!
To search for other clinics, providers and hospitals, please visit: HealthPartners Network.
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HEALTHPARTNERS BROKER CONFERENCE
The "Great Partners, Great Results" Broker Conference will be held Tuesday, June 21. Invitations will be arriving soon.
We hope to see you there!
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As a HealthPartners broker, you can offer your clients peace of mind 24/7. Our phone lines provide fast, free, friendly service to ensure that your clients are well cared for. Whether they have questions about their plan or about a health concern – we’re here to help.
We logged more than 5 million phone calls last year – 5 million! That’s a lot of phone calls – and even more customer service encounters. The call log includes:
2004 CALL VOLUMES
Enterprise Wide
8100 Service Center (Commercial) &
Riverview Service Center (HP Care and Seniors) |
| Incoming Calls Answered |
|
1,020,871 |
| Outgoing Calls to Resolve Issues |
|
760,797 |
| Incoming Calls to Representatives' Personal Lines |
|
54,943 |
Total 2004 |
1,836,611 |
Total 2003 |
1,729,286 |
| |
|
|
Nurse Navigator & Behavioral Health
Personalized Assistance Line |
| Incoming Calls Answered |
|
52,067 |
| Outgoing Calls to Resolve Issues |
|
42,773 |
Total 2004 |
94,840 |
Total 2003 |
75,728 |
| |
|
|
| CareLine |
| Incoming Calls Answered |
|
326,999 |
| Outgoing Calls to Resolve Issues |
|
184,288 |
Total 2004 |
511,287 |
Total 2003 |
554,278 |
| |
|
|
| Central Pharmacy Services (Jun-Dec) |
| Incoming Calls Answered |
Total |
114,863 |
| |
|
|
| HP Appointment Center |
| Incoming Calls Answered |
|
1,343,099 |
| Outgoing Calls to Resolve Issues |
|
205,068 |
Total 2004 |
1,548,167 |
Total 2003 |
1,497,799 |
| |
|
|
| Partners for Better Health Phone Line |
| Incoming Calls Answered |
|
22,823 |
| Outgoing Calls |
|
55,503 |
Total 2004 |
78,326 |
Total 2003 |
61,219 |
| |
|
|
| Regions Hospital |
| Incoming Calls—Switchboard |
|
680,968 |
| Incoming Calls—Guest Services |
|
175,548 |
Total 2004 |
856,516 |
Total 2003 |
910,131 |
| |
|
|
Total Contacts in 2004 |
|
5,040,610 |
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