<Date>

<Member Name>

<Member Address>

Dear «PatientFullName»,

I am writing to welcome you to Minnesota Senior Care Plus (MSC+) and introduce myself. I'm «CaseOwnerFullName». I will be your Care Coordinator.

Care Coordination is a free and confidential service offered to HealthPartners MSC+ members. As your Care Coordinator I will:

talk with you once a year to check on how you are doing and make a plan for how we can work together to support you; (If you prefer to meet in person, contact me at the number below.)

review your plan together and add any support you or your care giver(s) may be needing;

help arrange for services we've identified in your plan;

work with your doctors and nurses to help you self-manage and reach your health care goals.

I will contact you in the near future to set up a time to talk with you.

If you have any questions or you'd like to get started right away, please feel free to call me at «CaseOwnerPhoneNoParentheses»

We are committed to providing you the best possible support in a way that works for you. If at any time you would like to work with a different Care Coordinator, you may request a different Care Coordinator by calling (952) 883-6983 and asking to speak with a MSC+ Supervisor.

Sincerely,

«CaseOwnerFullName»

MSC+ Care Coordinator, HealthPartners Case Management

«CaseOwnerPhoneNoParentheses»

«CaseOwnerAltPhone2NoParentheses»

Enclosures: Statement of Nondiscrimination for Health Plan Members, Language Block

H2422_001562 DHS Approved 05/26/2021