<Date>

<Member Name>

<Member Address>

Dear «PatientNameFirst»:

As your Minnesota Senior Care Plus (MSC+) Care Coordinator, I have tried to reach you at «PatientHomePhone». I will continue to try to get in touch with you. If you have a different phone number, or a special time of day you prefer I call, please let me know at «CaseOwnerPhoneNoParentheses».

I have included a Questionnaire for you to fill out and return it in the enclosed envelope. The questionnaire will help me understand what services you might want and need.

Care Coordination is a free and confidential service offered to you. As your Care Coordinator I will:

Connect with you every year to assess your needs or when you have a change to your health status such as a hospitalization.

Review the results of your assessment with you and identify services or supports that you are interested in to meet your needs.

Set up/arrange services and/or supports that may be helpful to you.

Work with you and your care team to help you reach your health care goals.

Provide information and education to you and your caregiver(s).

If you have any questions, please call.

Sincerely,

«CaseOwnerFullName»

MSHO Care Coordinator

HealthPartners Case Management

Enclosures: Statement of Nondiscrimination for Health Plan Members, Language Block, Questionnaire, self-addressed stamped envelope