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Login FAQs

I don’t have a username or password

If you’re a new broker with HealthPartners, you should have received your username and password in the Contracting Welcome letter sent to you. If you haven’t received this info, contact the Broker Administration Team at 952-883-5200 or 800-298-4235 (toll free).

If you are a broker with an existing agency, the “delegate” at your agency will provide you with your username and password.

My username and password do not work

Be sure you are using the correct username and password when you log on to your broker account.

If you still can’t log on, contact the Broker Administration Team at 952-883-5200 or 800-298-4235 (toll free).

I forgot my password.

If you don’t remember your password, you’ll need to:

  • Reset your password.
    • Enter your username.
    • Answer security questions. (They were created when you registered.)
    • Enter a new password.
  • It’s a good idea to keep a record of your password and store it in a safe place.

If you have forgotten the answer to your password security question, please contact the Broker Administration Team at 952-883-5200 or 800-298-4235(toll free).

I forgot my username.

If you need help remembering your username, contact the Broker Administration Team at 952-883-5200 or 800-298-4235 (toll free).

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Help Center

Group sales

  • 952-883-5200
  • 800-298-4235

Email your sales team

Medicare & individual sales PartnersConnect

  • 952-883-5444
  • 877-219-1588

8 a.m. to 6 p.m., Monday through Friday

Member benefits, eligibility & claims

Broker VIP

8 a.m. to 6 p.m., Monday through Friday

Billing & enrollment

Membership Accounting

  • 952-883-7700