Get ready for your first day volunteering at Regions Hospital or HealthPartners clinics

Thank you for choosing to volunteer with Regions Hospital and HealthPartners clinics! You’ve joined a team that focuses daily on our mission: To improve health and well-being in partnership with our members, patients and community. We’re so glad you’re here.
 

You’ll be making a difference in someone’s life – and your own – by volunteering at Regions Hospital and HealthPartners clinics. Before you begin to volunteer, you must review important policies and practices. You’ll learn how to help us maintain a safe and healthy environment for patients, guests, employees and volunteers.

Questions or concerns? Contact volunteer services at 651-254-5709 or volunteerservices@healthpartners.com.

Start by reading the orientation material below. (Click each link to view.)

• Welcome letter from our President and CEO, Megan Remark
• Regions Volunteer Services Policy and Procedure Manual
• Privacy Back to Basics 2022
• High Reliability 2022 Code of Conduct and Compliance Education
• Confidentiality of Patient/Member Information
  
• 2018 Code of Conduct training – Sexual Harassment: No place for it in a healthy workplace
• Employee Right to Know
• Hand Hygiene
• Video: How to Use VicTouch
• Video: How to Use VicNet
  
  

Once you have finished reading these items:

• Complete the Regions Hospital Orientation Post Test and Code of Conduct Sign Off documents. (You received these at your volunteer interview.)
• Bring the two documents to turn in during your final review appointment with Volunteer Services staff.

Start by reading the orientation material below. (Click each link to view.)

• HealthPartners Volunteer Services Policy and Procedure Manual
• 2018 Code of Conduct training – Sexual Harassment: No place for it in a healthy workplace
• HealthPartners Code of Conduct
• Hand Hygiene

Once you have finished reading these items:

• Complete the HealthPartners Orientation Post Test and Code of Conduct Sign Off documents. (You received these at your volunteer interview.)
• Contact Christine Wilson at 651-254-9249 or Christine.M.Wilson@healthpartners.com to set up your final review appointment.
• Bring the two documents to turn in during your final review appointment.

At Regions Hospital, we work together in partnership to live our values of teamwork, respect, integrity and passion. When we partner, we deliver Best Care Best Experience to our patients and their families. Best Care Best Experience is the creation of a culture of service and care at Regions Hospital that puts our patients and their families at the center of all we do. Simply put, Best Care Best Experience is what we want to deliver to our patients, their families and each other every day. This culture of service and care supports our vision to be the patient-centered hospital of choice for our community.

Our Promises are the foundation for Regions Hospital employees to provide consistent, high-quality care. All of our Promises have the same ultimate goal: to provide our patients, their families and each other with Best Care Best Experience. Please review the promises you committed to when you applied to Regions Hospital.

To patients and families

We will...

• Treat you with dignity, respect and compassion.
• Provide you with accurate and timely information.
• Actively listen and involve you as you desire in your care.
• Provide hassle-free access to the services and care you need.
• Anticipate your needs and provide continuity and coordination of your services.
• Provide you with a safe, clean, healing environment.

To each other

I will...

• Be dependable and follow through on my responsibilities.
• Go above and beyond to make a positive difference each day.
• Value and acknowledge your contributions.
• Be friendly, optimistic and helpful.
• Honor and learn from your uniqueness and experiences.
• Listen, seek to understand and share information.
• Support you, and together we will succeed.

To internal customers

We will...

• Genuinely express a can-do attitude in all of our interactions.
• Be proactive in our planning to ensure patients’ needs are met in a timely manner.
• Uses the appropriate tools and processes to solve problems.
• Promote a positive image of other departments to patients and co-workers.
• Recognize every employee’s contribution to serving patients.
• Be professional and accessible to other departments.