Contact us

Ask questions specific to your health care and insurance.

Member services

Member Services

Monday – Friday, 7 a.m. to 6 p.m., CT

For help with your coverage, claims or account balance. You can also get help finding a doctor.

Online help

Ask a question about your benefits, claims, network, or plan materials. Log on or create a member account and use the secure Contact Us form. Typically, you’ll get a response within one business day.

Additional support

CareLine

Available 24/7, 365 days a year for questions about a medicine you’re taking, home remedies and seeing a doctor.

612-339-3663
800-551-0859 (toll free)

BabyLine

Available 24/7, 365 days a year for help with your pregnancy, contractions or new baby.

612-333-2229
800-845-9297 (toll free)

Behavioral Health

Access your behavioral health benefits. Or get help finding a behavioral health doctor.

Monday – Friday
8 a.m. to 5 p.m., CT

952-883-5000
800-883-2177 (toll free)

Decision Support

Get help choosing a treatment, or understanding your care and benefits. Talk with a Pharmacy Navigator or Nurse Navigator.

Monday – Friday
8 a.m. to 5 p.m., CT

952-883-5000
800-883-2177 (toll free)