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Login FAQs

I don't have a username or password

If you're a new group with HealthPartners, you should have received a username and password. This info is delivered in two separate emails from HealthPartners. If you haven't received this info, contact the Website Support Team at 952-883-7710, 888-449-9598, or send an email.

If you're an existing group with HealthPartners and can't remember your username and password, contact the Website Support Team at 952-883-7710, 888-449-9598, or send an email.

I forgot my password

If you don't remember your password, you'll need to:

If you have forgotten the answers to your security questions, contact the Website Support Team at 952-883-7710, 888-449-9598, or send an email.

I forgot my username

If you need help remembering your username, contact the Website Support Team at 952-883-7710, 888-449-9598, or send an email.

My username and password do not work

Be sure you are using the correct username and password when you log on to your employer account.

If you still can't log on, contact the Website Support Team at 952-883-7710, 888-449-9598, or send an email.

Technical Information

For the best viewing results, follow these guidelines:

Help center

Website support

Billing & enrollment

  • 952-883-7700
  • 888-880-9114

Member Services

  • 952-883-5000
  • 800-883-2177
  • 952-883-5127(TTY)

Sales information

  • 952-883-5200
  • 800-298-4235
Employer User Guide