Back to news and updates
Employer Portal security reminder
At HealthPartners, we strive to always protect our members’ information and privacy. To better do this, we implemented an upgrade that deactivates unused accounts after 365 days.
Here are a few reminders about the security policy:
- You must log on to the Employer Portal at least once every 365 days. This will keep your account active. If you don’t log on within a year, your account will be deactivated.
- You’ll get an email alert from us if you haven’t logged onto your account for almost a year. The alert will advise you to log on within 14 days to keep your account active.
- If your account is deactivated, contact your employer’s portal delegate to get it reactivated. If you’re a delegate, call 952-883-7710 or 888-449-9598. Once reactivated, log on right away to confirm the account is active. If you don’t log on by the Tuesday following the reactivation date, the system will automatically deactivate your account.