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Partners for Better Health Goals 2020

Partners for Better Health Goals provide an ambitious road map for HealthPartners to improve the health and well-being of each member, patient and the entire community. As an integrated organization that provides both care and coverage, we have a unique opportunity to take this big-picture approach. Since 1994, these forward-looking, five-year stretch goals have provided a successful blueprint to achieve our mission.

Our mission

To improve health and well-being in partnership with our members, patients and community.

Our vision

Health as it could be, affordability as it must be, through relationships built on trust.

Health

Success

Members, patients and families experience the best possible health and well-being, in thriving communities built in partnership.

What drives success

Care and coverage are:

  • Compassionate
  • Safe
  • Coordinated
  • Equitable
  • Based on individual needs, well-informed decisions and what works
  • Best-performing in quality for all
  • Integrated to link good oral, mental and physical health

Members and patients have support, education and engagement for healthy lifestyles.

Community partnerships support social, economic and environmental health and well-being.

How success is measured

  • Members and patients have the best performing local and national health results
  • Health care costs are the most affordable in the region

Affordability

Success

Health care and coverage are more affordable, with members and patients receiving the best value.

What drives success

Care and coverage are:

  • Based on effectiveness and innovative approaches that lower cost
  • An active partnership with members and patients
  • Improved through administrative efficiency

How success is measured

  • Total cost of care for members and patients is the lowest in the region
  • Costs at or below general inflation

Relationships built on trust

Success

Members, patients and families experience us as a trusted partner.

What drives success

Every member and patient will experience:

  • A sense of feeling genuinely cared for and respected
  • Compassionate and consistent communication
  • Information, support and services that are easy to access and use
  • Customized and convenient care, coverage and services
  • Clear, simple and useful information about health plan benefits, health care services, costs and bills
  • Care and service that reflects our culture of Head + Heart, Together

How success is measured

  • Members who rate HealthPartners an 8 to 10 is in the top 10 percent in the nation
  • Patients who would recommend HealthPartners clinics and hospitals to family and friends is in the top 10 percent in the nation
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