J.D. Power names HealthPartners 2014 Customer Champion
One of only 50 in the nation to receive honor this year
MINNEAPOLIS, March 7, 2014 — J.D. Power has named HealthPartners a 2014 Customer Champion. The honor reflects excellence in customer service, and HealthPartners is one of only 50 organizations across the country to receive the recognition.
To be named a Customer Champion, companies must not only excel in customer service within their own industry, but also among nine other industries that were included in the Customer Champion analysis completed by J.D. Power.
“Every interaction is an opportunity for us to live up to this high standard,” said Mary Brainerd, HealthPartners president and chief executive officer. “It is a huge honor to receive this recognition from such a respected organization and it reflects our commitment to our members and patients.”
The 2014 Customer Champions were identified based on consumer feedback, opinions and perceptions gathered primarily from J.D. Power’s syndicated research in 2013. More than 600 brands were evaluated by J.D. Power for consideration.
“We strive to deliver the best service possible for our members and patients every day, whether it’s in-person, online or over the phone,” said Scott Aebischer, HealthPartners senior vice president of customer service and product innovation. “That’s what our members and patients have come to expect and it’s what they can count on from our organization.”
In 2013, HealthPartners was recognized by J.D. Power as the highest ranked plan in the Minnesota and Wisconsin region in overall member experience, according to the J.D. Power 2013 U.S. Member Health Plan Study.
About HealthPartners
Founded in 1957, the HealthPartners family of health care companies serves more than one million medical and dental health plan members nationwide. It is the largest consumer-goverened, nonprofit, health care organization in the nation, providing care, coverage, research and education to improve the health of members, patients and the community.
About J.D Power
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company providing performance improvement, social media and customer satisfaction insights and solutions. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car review and ratings, car insurance, health insurance, cell phone ratings, and more, please visit jdpower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies