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HealthPartners waives costs for all visits


April 23, 2020

BLOOMINGTON, Minn. – HealthPartners is waiving member costs for all visits, effective April 20 through May 31, 2020, to provide a safe, cost-free option to get care for more than 60 conditions and screen for COVID-19 symptoms.

“As part of our continued effort to support our members in getting needed care during the COVID-19 pandemic, we are further increasing access to telehealth services by waiving member cost share for Virtuwell visits,” said Jim Eppel, executive vice president and chief administrative officer at HealthPartners.

The change applies to members of HealthPartners commercial fully-insured plans. Self-insured employers may elect to waive cost sharing for Virtuwell or other telehealth services.

A standard Virtuwell visit costs $54.

“The health and safety of our members, patients and colleagues is our top priority,” said Eppel. “Ensuring that cost is not a barrier allows our members and patients to receive routine care from their homes without concern for spreading or exposing themselves to the virus.”


Virtuwell is a 24/7 online clinic developed by HealthPartners, the largest consumer-governed, non-profit health care organization in the nation with a mission to improve health and well-being in partnership with members, patients and the community. Designed to deliver a refreshingly simple and affordable health care experience, Virtuwell treats and provides a prescription, if needed, for more than 60 common conditions like sinus and bladder infections, pink eye, minor skin conditions like acne or rashes, and more. Since launching in 2010, Virtuwell has provided over half a million treatments to customers in 13 states. And 98 percent of patients would recommend the service to family or friends. To learn more or to try Virtuwell, visit

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