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Texting

Sign up for one or all of our texting programs

If you have a mobile phone that can get text messages, you can receive a variety of texts from HealthPartners. Check out what types of texts you can receive and sign up for what interests you:

Weekly tips

HealthPartners has a variety of weekly text programs to help you on your way towards better health. From nutrition to family health, we're here to help. If you would like to sign up for weekly tips, just text one of these commands to 77199:

  • YUM: For better-for-you eating tips from yumPower

Each of these weekly programs is completely voluntary. Message and data rates may apply. To stop receiving texts at any time, text STOP to 77199.

Urgent care wait times

Ever wonder how long the wait is at HealthPartners urgent care clinics? Just text WAIT to 77199 for a list of our urgent care facilities and their wait times. These texts are only sent when you request them, not on a regular basis.
Command: WAIT

See your HealthPartners account balances

Stop guessing how much is left in your health accounts or how much you’ve spent towards your deductible by tracking your account balances via text. Whenever you’re wondering what your balance is, just text one of these commands to 77199:

  • FSA: For your flexible spending account (FSA) balance
  • HSA: For your health savings account (HSA) balance
  • HRA: For your health reimbursement account (HRA) balance
  • DED: For how much is remaining until you meet your deductible

Setting your phone up

You will have to set up your phone number to receive your account balances via text. Here’s how:

  • Log in to your myHealthPartners account
  • Click on Account settings
  • Under My contact information, go through the steps to verify your mobile phone number

Make sure you have your phone with you when you sign up—you will be required to enter a verification code that we’ll text to you. Please note – this only works with mobile phones, not landlines.

What is a text message (SMS)?

A text message or SMS ("Short Message Service") is a text-based message sent to or received by your mobile phone.

What is a short code?

A short code is a five or six-digit number used as an address for SMS messages that functions like a phone number. The short code for all HealthPartners texting programs is 77199.

What is a command?

A command is the code you send to HealthPartners via text message that tells us what information you want to receive. You text these to our short code, 77199. Here is the full list of HealthPartners text commands:

  • COM: For a list of all texting commands
  • DED: For how much is remaining until you meet your deductible
  • HELP: For HealthPartners contact information so you can get help with texting
  • FAMILY: For weekly ideas to support your family's health
  • FSA: For your flexible spending account (FSA) balance
  • HSA: For your health savings account (HSA) balance
  • HRA: For your health reimbursement account (HRA) balance
  • STOP: To disable texting from HealthPartners
  • WAIT: For a list of HealthPartners urgent care facilities and their estimated wait times
  • YUM: For weekly better-for-you eating tips

Are text commands case-sensitive?

No. Commands can be sent in lowercase or all capital letters.

How do I opt out of the texting program?

You can opt out of the yumPower texting program by texting STOP to 77199. For the account balances texts, you can remove your mobile number by logging in to healthpartners.com and visiting the Manage my account page.

What should I do if I get a new phone or phone number?

As long as you have the same phone number, you don’t need to do anything to continue texting with us. If your phone number changes, you will have to delete your old number and add your new one. To update your phone number, just log in to healthpartners.com and visit the Manage my account page.

How much does it cost?

Message and data rates may apply to each text message sent or received, including error messages. Your wireless carrier will charge you for each text message sent or received according to the terms of the service agreement with your carrier. HealthPartners, however, does not charge anything to participate in our mobile programs.

Who can see my mobile number?

In order to send you the information you ask for, HealthPartners will have a record of your mobile number. We keep it confidential and will not use it for any purpose other than to help you participate in the program. We will not let anyone other than HealthPartners employees or contractors see your mobile number without your permission, unless we are required by law to disclose it.

How do I get help or support for the texting program?

For help, text HELP to 77199 anytime. If you have questions, please contact HealthPartners Web Support Help Desk at 952-853-8888 or 877-726-0203. We are available Monday through Friday from 8:00 a.m. - 5:00 p.m., CST.

Will HealthPartners texts work on my mobile phone?

HealthPartners texts will work as long as your carrier supports text messaging. Check with your carrier for details about text messaging charges.

Is HealthPartners texting secure?

Yes, HealthPartners texting is secure because:

  • We don’t send any detailed personal information via text
  • No unsolicited text messages will be sent
  • It’s covered by our terms and privacy policy
  • ACS Wireless
  • Aio Wireless
  • Allied
  • Alltel (ATN)
  • AT&T
  • Bluegrass
  • Boost
  • C Spire Wireless
  • Carolina West Wireless
  • Cellcom
  • Cellone Nation
  • Cellular One (text only)
  • Cellular One of East Central Illinois
  • Cellular One of NE Pennsylvania (South Canaan Cellular)
  • Chariton Valley Communications Corp.
  • Cincinnati Bell
  • Cleartalk (Flat Wireless)
  • Cleveland Unlimited, Inc
  • DTC Wireless (Advantage Wireless Systems)
  • Element Mobile
  • Epic Touch (Elkhart Telephone Co.)
  • Farmers Wireless
  • GCI Communications
  • Get Lisa
  • Golden State Cellular
  • Google Voice
  • Hawkeye (Chat Mobility)
  • Hawkeye (NW Missouri Cellular)
  • Illinois Valley Cellular (IVC)
  • IMMIX Wireless (Keystone)
  • IWireless (Iowa Wireless Services LLP)
  • Midwest Wireless
  • Mosaic Telecom
  • MTA Wireless (Matanuska Kenai)
  • Nextel (text only)
  • NPI Wireless
  • NTelos
  • Pace Cellular (Kaplan Telephone)
  • Panhandle Wireless
  • Peoples Wireless
  • Pine Cellular
  • Pioneer Cellular Network Partnership
  • Plateau Wireless - Texas RSA 3
  • Sagebrush Cellular (Nemont)
  • Southern Linc Wireless
  • Sprint Nextel
  • Sprocket Wireless (Cross Wireless)
  • SRT Wireless
  • Syringa Wireless LLC
  • T-Mobile
  • Thumb Cellular
  • Union Wireless (text only)
  • US Cellular (TDS)
  • Verizon Wireless
  • Viaero Wireless
  • Virgin Mobile USA
  • West Central Wireless

TERMS FOR ACCEPTING SMS MESSAGING FROM HEALTHPARTNERS

Background. HealthPartners offers SMS ("Short Message Service", also known as "text messaging" or simply "texting") to its members, patients, and the general public.

What is a text message? A text message is a written communication sent electronically to or from a mobile phone or wireless communication device (for example, a mobile phone or a tablet computer). A wireless text message is not a secure communication. An unscrupulous eavesdropper may be able to read a text message that was sent between you and another person. You should never send personally identifiable, sensitive information by text message.

What is HealthPartners' SMS program? Under HealthPartners' SMS program, you can choose to receive two kinds of text messages: Automatic Messages and Requested Messages. Furthermore, some messages can be received by anyone who asks for them by text message (an "Anonymous User"), and others can be asked for only by someone who has enrolled in myHealthpartners.com and has a user name and password (an "Authenticated User"). These categories are explained below. In order to receive a message as an Authenticated User, you must agree to these Terms.

An Automatic Message is one that you agree in advance to receive without a specific request. An example of an Automatic Message is a reminder of a medical appointment a day or two before the appointment. Another example is a request to be sent a healthy recipe from yumPower once a week. Once you choose to receive an Automatic Message, they will continue to come until you tell us to stop them.

A Requested Message is a text message sent to you only in response to your sending a text message to HealthPartners. For example: If you text HSA to 7-7199, we will send you a text message with the balance in your Health Savings Account. Or, if you text WAIT to 7-7199, HealthPartners will send you an estimate of how long you may have to wait to be seen at an emergency department or urgent care center. A Requested Message is sent only in response to a specific request and there are no follow-up or subsequent messages unless you ask for one.

Anonymous Users. Some HealthPartners SMS programs are available to anyone who sends a request for a message, regardless of whether the person has a myHealthpartners.com user name or password. These are called "Anonymous Users" because the messages will never contain private or sensitive information about an individual. For example, an Anonymous User may choose to receive Automatic Messages for a weekly yumPower recipe or a Requested Message to learn the waiting times in an urgent care center. The messages we send do not contain any identifying information about you and therefore we can send them to anyone who asks.

Authenticated Users. Some text messages are intended for your eyes only, and you can sign up to receive them only if you have a myHealthpartners.com user name and password. When you log into myHealthpartners.com with your user name and password, you can then choose to receive Automatic or Requested text messages that may contain more sensitive or private information. For example, an Authenticated User may choose to receive Automatic text message reminders of upcoming medical appointments. Or you may choose to ask for a Requested Message giving you the balance in your Health Savings Account, or your deductible balance. Our response to these requests do indicate some information about you, so we will not send them unless you have enrolled in myHealthpartners.com and given us your wireless number.

Voluntary. No one is required to participate in SMS. You must affirmatively ask to participate.

Cost. Message and data rates may apply. Your wireless carrier will charge you its standard rate for each text message you send or receive (including error messages) just like other text message you send or receive. HealthPartners does not charge anything for SMS service, however.

General terms of use. HealthPartners' "Website terms of use", which you have already agreed to when you registered with HealthPartners.com, governs your participation in HealthPartners' SMS program.

Privacy. HealthPartners' "Website privacy policy", which you have already agreed to when you registered with HealthPartners.com, describes how HealthPartners will protect your private information if you choose to participate in HealthPartners' SMS program.

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