Skip to main content

Ambulance & medical transportation

These services may or may not be covered by your HealthPartners plan. Please see your plan documents for your specific coverage information. If there is a difference between this general information and your plan documents, your plan will be used to determine your coverage.

Administrative process

  • Fixed Wing Air Ambulance for hospital to hospital transfers, including air transportation to return to the network requires prior authorization via HealthPartners Disease & Case Management Department.
  • All other transportation services do not require prior authorization.


  • To request prior authorization for air ambulance services or transportation to return to the service area call 952-883-6277 or 1-800-255-1886 (ext. 36277). There is voicemail 24 hours a day/7 days a week.
  • If you are calling Monday-Friday, 8:00am to 5:00pm CST (excluding national holidays), you may call the above numbers and press 0# to talk to someone in Case Management.
  • If the situation is urgent and it is outside regular business hours, call the CareLine 612-339-3663, toll free (US and Canada) 1-800-551-0859.

Ambulance and medical transportation is covered for medical emergencies and as per the indications listed below.

Indications that are covered

  1. Emergent situations.
  2. Medical emergency situations.
  3. Transfers between hospitals for treatment by network physicians are covered, if initiated by a network physician.
  4. Transfers from a hospital or at home to other facilities are covered, if medical supervision is required en route.
  5. Emergency Air Transportation (helicopter): Emergency transportation by air ambulance is covered if the member has a potentially life-threatening condition that does not permit the member to use another form of transportation. OOA (Out of Area) emergency admission transportation is covered when the member needs primary or secondary transportation to the nearest facility qualified to treat the medical emergency.
  6. Fixed Wing Air hospital to hospital transfer (including transportation back into network from out of area) must have prior authorization from the case management department. See "Note" under Administrative Process for phone numbers and direction.
  7. Medically necessary emergency medical care provided by an ambulance service when the member is not transported to a hospital.
  8. Care provided by first responders. Examples include, but are not limited to, a rural area where the fire department arrives first and stabilizes the patient’s condition. The patient may then be taken to the Emergency Room (ER) by a family member or an ambulance once the patient is stable enough for transport. The care given by the fire department would be covered.

Indications that are not covered

  1. Non-emergent situations.
  2. Transfers from home or a covered SNF (skilled nursing facility) to a physician’s office or other facilities for outpatient treatment, procedures or tests.
  3. Transportation which does not require medical supervision en route.

Indications – other

  1. Service must be provided by a HealthPartners contracted vendor.
  2. For members using out of network (OON) or out of area (OOA) medical transportation, see "Note" under Administrative Process for phone numbers and direction.

Advanced Life support Transport (ALS): An Emergency Medical system (EMS) that has the organization, equipment and trained personnel to provide interventive medical care under medical control up to and beyond the basic life support level.

Ambulatory: Member is able to walk to a vehicle for transport.

Basic Life Support Transport (BLS): An Emergency Medical system (EMS) that has the organization, equipment and trained personnel to ensure that life threatening situations and potentially serious injuries can be reported and recognized. Have the ability to reduce the seriousness of an emergency situation and transport patients to appropriate facilities for treatment.

Emergent: Requires some form of medical supervision (ALS, BLS).

Fixed Wing Air Ambulance: This aircraft is an airplane, jet, or turbo prop plane that is able to travel longer distances than its counterpart, the helicopter. The Fixed Wing Air Ambulance is utilized for (non emergent) urgent or routine air transfer for patients requiring medical supervision in route.

  • This transportation requires prior authorization, see above under administrative process

Medical Emergency:

  • The sudden, unexpected onset of illness or injury which, if left untreated or unattended until the next available primary care clinic hours, would result in hospitalization
  • A condition requiring professional health services immediately to preserve life or stabilize health.
  • Requires life support rescue unit intervention (ALS, BLS).

Medical Supervision: Medical personnel required to manage IV therapy, ventilator, suction, etc., to provide treatment.

Non-ambulatory: Member cannot walk to vehicle.

Non-Emergent: This transport is not life threatening, usually used for visits to and from a medical facility.

First responder is a term applied to the fist individual who arrives at the scene or an emergency. The first responder uses a limited amount of equipment to perform initial assessment and intervention and is trained to assist other emergency medical services providers.

If available, codes are listed below for informational purposes only, and do not guarantee member coverage or provider reimbursement. The list may not be all-inclusive.


  1. Medicare Ambulance Services Center –


This information is for most, but not all, HealthPartners plans. Please read your plan documents to see if your plan has limits or will not cover some items. If there is a difference between this general information and your plan documents, your plan documents will be used to determine your coverage. These coverage criteria may not apply to Medicare Products if Medicare requires different coverage. For more information regarding Medicare coverage criteria or for a copy of a Medicare coverage policy, contact Member Services at 952-883-7979 or 1-800-233-9645.

Go to

Policy activity

  • 7/01/1995 - Date of origin
  • 7/01/1995 - Effective date
Reviews & revisions
  • 2/2015
Policy number
  • A015-03

Related content