We’re so excited you’re back. You and your family can count on us at every step.

Here for you, wherever you are

We’re HealthPartners, your health insurance plan, and we’ve got you covered. With our insurance coverage, you have a huge network of doctors and clinics throughout the United States, so you can find the care you need, wherever you are.

HOW CAN I FIND A DOCTOR AND SEARCH FOR CARE IN MY NETWORK?

From both your myHealthPartners account and the myHP mobile app, log on and select Find care

Haven’t set up your account yet? No problem. Visit healthpartners.com/achieve to search for care by name, specialty, condition or procedure, and more

Call Member Services

HOW WILL MY DOCTOR AND THE OFFICE STAFF KNOW I’M COVERED?

Show your HealthPartners member ID card

If questions about your insurance coverage come up:

Point out the Cigna logo on the front

Give them the next page of this document

Call Member Services

HOW DOES MY MEMBER ID CARD WORK?

On the front of your ID card are both the HealthPartners and Cigna logos. These logos let the doctor’s office staff know that HealthPartners works with Cigna to give you, a HealthPartners member, access to in-network care throughout the United States, so you’re covered nationwide.

Member Services – Here for you at every step

If you have questions about your health insurance plan, or anything else, call your Member Services team. You can even ask to speak with the same person if you need to call back. You can find their number on the back of your member ID card, or by selecting Contact us from your myHealthPartners account and the myHP app.

DOES MY DOCTOR AND THE OFFICE STAFF UNDERSTAND THE RELATIONSHIP HEALTHPARTNERS HAS WITH CIGNA?

When questions come up, use the next page of this document to help them understand your insurance coverage.

HealthPartners national network coverage

HealthPartners offers our members nationwide access to care through the Cigna Alliance. This means HealthPartners works with Cigna to give our members in-network health care coverage throughout the United States. With HealthPartners insurance coverage, our members can use Cigna’s nationwide network of doctors and clinics because it’s included in their network coverage, so HealthPartners members are covered. HealthPartners administers the health insurance plan, processes all claims and manages everything related to the member experience.

Below is an image of the HealthPartners member ID card. Note both the HealthPartners and Cigna logos on the front of the ID card. The two logos are displayed together to show you that the HealthPartners insurance plan is part of the Cigna Alliance. This means Cigna’s nationwide network of doctors and clinics are in-network for HealthPartners members, so they’re covered. If you need more information, including claims submission instructions, and key contact numbers, turn to the back of the card.

For claims related questions, contact the HealthPartners Claims Customer Service team at 952-883-7755 or 800-444-4558.

For care and coverage related questions, contact the HealthPartners Member Services team at 952-883-5000 or 800-883-2177.