Q&A for HealthPartners:

Background on the Prospective Assessment Program

Matrix Medical Network offers in-home health assessments in partnership with HealthPartners to HealthPartners Health Plan members. These assessments are part of HealthPartners on-going quality improvement activities and are used to ensure that HealthPartners members are receiving high-quality care. The home assessments are provided by nurse practitioners. This program is voluntary—we encourage HealthPartners members to participate in this valuable program. There is no cost for the assessment.

The completed home assessment will be shared with the member’s primary care physician to ensure that he or she has the most complete picture of the member’s health and healthcare needs.

HealthPartners has contracted with Matrix Medical Network to provide this service, and members targeted for the home assessment are sent information prior to being contacted by phone to set up an appointment.

If you receive a call from a member regarding this program, work towards getting an appointment scheduled directly with Matrix by doing a warm transfer to the Matrix scheduling call center. The Matrix Scheduling call center toll free phone number is 866-564-3627. The hours of operation are 8:00 AM to 8:00 PM local time, Monday through Friday.

Questions and Answers

*What does the home assessment entail?

The nurse practitioner will ask you a series of questions about your health and conduct a thorough exam, which may include lab screenings. The nurse practitioner is also available to speak with any of your family members as part of the home assessment, if you desire.

*How long does the home assessment take?

The home assessment takes between 1 and 1 ½ hours.

*Why was I selected for this offer?

This is a voluntary program HealthPartners is offering to it’s members. We have contracted with Matrix Medical Network, to assist us in determining which of our members may benefit from this offer. There are many factors that are considered when making this determination, such as frequency of primary care or preventive care visits, chronic conditions, and so forth. The assessment and results are meant to give you and your primary care doctor more information, enabling you and your doctor to work together to support your health and wellness. We encourage our members to take advantage of this voluntary, no cost program.

*But I am not sick? Why would I want a home assessment?

You do not need to be sick to participate in the home assessment program. The goal of the home assessment is to get a complete picture of your health so that your primary care physician can provide you with the best care possible.

*Can my family members be present during the home assessment?

Yes. You are welcome to have anyone you think appropriate present during the assessment.

*What happens if they find something “wrong”?

The nurse practitioner completing the home assessment will communicate the results items to your primary care physician for follow-up.

*Can I get more than 1 home assessment in a year?

No. HealthPartners provides one home assessment per calendar year.

*Can the nurse practitioner who provided the home assessment become my primary care physician (PCP)?

No. You will continue to see your current physicians for on-going care.

*Does this program replace my primary care physician? (i.e. my “regular doctor”)

No. The home assessment is used to support the care being delivered by your regular physician.

*Is there a cost to the home assessment?

No. There is no cost for the home assessment.

*Who is Matrix Medical Network?

Matrix Medical Network is an experienced provider of in-home and facility assessment services for health plans across the country.

*What are the qualifications of the nurse practitioners and physicians who conduct the home assessments?

The nurse practitioners have valid licenses to practice medicine. The nurse practitioners also receive training on the home assessments to maximize the benefit to you.