Need additional help? No worries, we’re here to help. Call HealthPartners Member Services at 952-883-7000 or 866-443-9352, Monday through Friday from 7 a.m. to 7 p.m. CT. 1. Create a myHealthPartners account. A myHealthPartners account lets you see how much is saved in your reimbursement account and submit your expenses with the snap of a photo. Sign in at healthpartners.com. Or download the myHP mobile app. 2. Sign up for direct deposit Save yourself the hassle of dealing with paper checks. Payments from your reimbursement account will go directly to your bank account. Fill out the form in your myHealthPartners account. 3. Pay with you reimbursement account When you have an eligible expense, like a doctor’s bill, prescription or glasses, you have a few ways to use your money: Automatic submission (for HealthPartners medical plan members with health care expenses). When you go to the doctor or pharmacy, the claim goes directly to HealthPartners for processing. Then, you automatically get paid from your HRA. You can use that money to pay your bill, if you haven’t already. Pay with your HRA debit card. It’s so easy. When it’s time to pay, use your HRA debit card like you would any other debit card. 4. Watch for document requests or reimbursement updates After using your card or submitting your request for reimbursement, watch for the following:
Requests for information. If we don’t have the information we need, we’ll reach out. As long as you send in the info we need within 90 days of using your debit card, you’ll still be able to use your card.
Declined for reimbursement. If you’ve submitted documentation for an ineligible expense, you’ll get a notice letting you know your debit card is suspended and how to repay the service. Rather than waiting for these notifications to be mailed, paperless administration will allow you to see them as soon as they are sent to you. This will allow you to get each request completed quickly and efficiently. Paperless administration You decided to go paperless – now what? Let’s begin the process! Once you are set up, you will be able to access your communications, balances, and reimbursement options – all from your computer.