How to learn more Attend an open enrollment meeting on date Call HealthPartners Member Services directly at 952-883-5000 or 800-883-2177 Hello and welcome to HealthPartners! We’re happy to announce on date HealthPartners will be your new health plan. Below are a few questions you may have about this change and how HealthPartners is making sure the transition is a successful one. Who is HealthPartners? HealthPartners is a health plan that is passionate about improving the health and well-being of its members. For over 60 years, HealthPartners has been supporting its members with best-in-class service and has consistently ranked among the best health plans in America in terms of customer satisfaction and health outcomes. Is my doctor in the network? HealthPartners provides you nationwide access to a network of more than 1,000,000 doctors and other care providers, plus 6,000 hospitals in the United States. HealthPartners’ national network is made possible through its partnership with Cigna. You also have access to many services like: Preventive care (no cost to you) Convenience and telemedicine services Specialty care (no referrals needed) To search the network for your doctor, visit choose a network URL. Or call HealthPartners Member Services. What if my doctor isn’t in
the network? If you’re in the middle of a course of treatment and your doctor isn’t in the network, we can help you figure out a transitional care plan. Call Member Services and ask to speak to a Nurse Navigator. Examples of when you keep your current doctor for a short period of time are: You are in the second or third trimester of pregnancy You have a severe condition or illnesses You have a mental or physical disability that prevents you from doing major life activities You have special cultural and/or language needs Are my prescriptions covered? You can see if your prescriptions are covered by searching the formulary, or drug list. Visit choose a formulary URL. If your medicine isn’t on the list, it may be covered as an exception for a short period of time. To talk about your medicine and the best plan for you, call Member Services and ask to speak to a Pharmacy Navigator.