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Financial assistance FAQs

What is the HealthPartners Clinics Financial Assistance Program?

  • The HealthPartners Clinics Financial Assistance Program is offered to our patients who are having trouble paying their HealthPartners Clinics medical bills. The HealthPartners Clinics  Financial Assistance Program offers a discount program for eligible patients and a payment plan option for any balance not covered by the discount.
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Who is eligible for the HealthPartners Clinics Financial Assistance Program?

  • Any account guarantor who meets the program guidelines is eligible.
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What is an account guarantor?

  • An account guarantor is the person responsible for a bill. If you are over 18, you are your own guarantor. Patients under 18 usually have a parent or guardian as their guarantor. Emancipated minors are their own guarantor.
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If I have insurance can I apply for the HealthPartners Clinics Financial Assistance Program?

  • Yes, people with and without medical insurance can apply for the HealthPartners Clinics Financial Assistance Program. For insured patients we will consider balances not paid by insurance.
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Does the HealthPartners Clinics Financial Assistance Program provide assistance for Regions Hospital bills?

  • No, however Regions Hospital has its own Financial Assistance program you can apply for. You can contact Regions Hospital Patient Accounting at 651-254-4791.
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What are non-elective professional services?

  • Services that are medically necessary and are provided by a medical professional are considered non-elective. Examples of eligible services are biopsies or an office visit for illness and a throat culture. Examples of non-eligible services are eyeglasses, cosmetic services or durable medical equipment.
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Does the HealthPartners Clinics Financial Assistance Program provide assistance for HealthPartners pharmacy bills and charges?

  • No, the HealthPartners Clinics Financial Assistance Program does not provide assistance for pharmacy bills and charges.
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Does the HealthPartners Clinics Financial Assistance Program provide assistance for HealthPartners dental bills and charges?

  • No, the HealthPartners Clinics Financial Assistance Program does not provide assistance for dental bills and charges, but they have their own program. To learn more contact healthpartnersdentalfinancialassistance@healthpartners.com
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How do I apply for the HealthPartners Clinics Financial Assistance Program?

  • A completed application and required documents must be received by HealthPartners Clinics Patient Accounting. For more information or for help with your application visit our how to apply section.
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Does HealthPartners Clinics provide a discount for uninsured patients?

  • Yes, uninsured patients are given a 15% discount on most services.
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If I am approved for the HealthPartners Clinics Financial Assistance Program discount can I also receive a discount for not having insurance?

  • The uninsured discount is not available if a financial assistance discount has been applied.
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Does the HealthPartners Clinics Financial Assistance Program include a prompt-pay discount?

  • No, the HealthPartners Clinics Financial Assistance Program does not currently include a prompt-pay discount. Call Patient Accounting to discuss payment options.
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What guidelines are used to determine if I am eligible for the program?

  • The HealthPartners Clinics Financial Assistance Program application requires income, family size, assets. This information is compared to the Federal Poverty guidelines.
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Do I also have to apply for Medical Assistance?

  • If based on Minnesota Healthcare Programs guidelines you may be eligible, the HealthPartners Clinics Financial Assistance Program requires that you have applied for Medical Assistance and Minnesota Care (Minnesota Healthcare Programs).
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How does HealthPartners Clinics know if I have applied for one of the MHCP programs?

  • HealthPartners Clinics requires written documentation or verbal confirmation from your county worker that government assistance has been requested, is in process, or has been denied.
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What options do I have if I do not have insurance and do not qualify for a program?

  • If you are uninsured, you may qualify for a tax credit and payment assistance to purchase health care coverage through a new marketplace called MNsure. You can find out more about MNsure at www.mnsure.org or by calling 1-855-366-7873 (1-855-3MNSURE).
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How much is the HealthPartners Clinics bill discounted?

  • The discount is on a sliding scale based on federal poverty guidelines.
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Can I apply for the HealthPartners Clinics Financial Assistance Program if I’m a minor (patient under age 18)?

  • The person who is responsible for your bill (account guarantor) can apply for the HealthPartners Clinics Financial Assistance Program. This is usually a parent or guardian for patients under age 18. If you are an emancipated minor, you can apply for the HealthPartners Clinics Financial Assistance Program on your own.
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Can a parent that is not the account guarantor apply for the HealthPartners Clinics Financial Assistance Program for his/her child?

  • If the parent and account guarantor share a household, then the parent may apply. If they do not share a household, then the account guarantor should apply.
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Who decides if an account guarantor will receive the HealthPartners Clinics Financial Assistance Program?

  • Using the set guidelines HealthPartners Clinics Patient Accounting will decide.
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How will I know if I qualified for the HealthPartners Clinics Financial Assistance Program?

  • You will be notified by mail if you have or have not qualified. If qualified, the letter will include the amount your bill is discounted. Patient Accounting will apply the discount to your bill.
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How long is the HealthPartners Clinics Financial Assistance Program approval good for?

  • The HealthPartners Clinics Financial Assistance Program is good for three-months from the approval date. If your situation changes or you start commercial or Medical Assistance coverage, you will need to complete a new application.
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Will HealthPartners Clinics accept other medical systems Financial Assistance Programs (such as Fairview, Allina, etc.)?

  • No, HealthPartners Clinics does not accept other systems Financial Assistance Programs. We ask that you apply for the HealthPartners Clinics Financial Assistance Program.
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What services will receive the HealthPartners Clinics Financial Assistance Program discount?

  • The discount will apply to non-elective professional services that have an outstanding balance and any charges that take place for three months from the date of approval. After three months, a new application must be submitted and reviewed to continue eligibility.
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What happens if my family’s financial situation changes and I no longer need assistance with our medical bills?

  • HealthPartners Clinics asks program participants to notify us of any changes in your financial situation.
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Can I apply for the HealthPartners Clinics Financial Assistance Program if I have Medical Assistance now, but had charges before I was covered by Medical Assistance?

  • Yes, the charges that took place before your Medical Assistance coverage are eligible for the program.
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