E-consult innovation: a middle-ground model to enhance adoption and improve care Journal Article uri icon
Overview
abstract
  • Access to specialty care can be limited by geography, capacity, and cost. To address these potential barriers, HealthPartners designed and implemented an e-consult model that features innovative financial and operational elements. The Minnesota-based vertically integrated system engaged with third-party payers, beginning with its own, to explore the value of providing specialty care advice directly to a referring provider. HealthPartners also created an in-house method to compensate primary care providers for their work in e-consult, as well as some flexibility for specialists to participate. In less than 1 year, more than 50% of the e-consults have been billed, and more than 60% of the requests from primary care providers have been addressed the same day, with just 12% exceeding the 2-day target.

  • Link to Article
    authors
    publication date
  • 2020
  • published in
  • NEJM Catalyst  Journal
  • Research
    keywords
  • Delivery of Health Care
  • Economics
  • Primary Health Care
  • Telemedicine
  • Utilization
  • Additional Document Info
    volume
  • 1
  • issue
  • 6