HealthPartners: consumer-focused mission and collaborative apporach support ambitious performance improvement agenda Report uri icon
Overview
abstract
  • ABSTRACT: HealthPartners is the nation’s largest nonprofit, consumer-governed health care organization, providing health and dental care and coverage to more than 1 million individuals in Minnesota and surrounding states. Key factors driving HealthPartners’ performance are a consumer-focused mission; a regional focus, scale, and scope integrating a broad range of services; strategic use of electronic health records to support care redesign; and a culture of continuous improvement. A comprehensive model for improvement includes setting ambitious targets for health system transformation; measuring what is important in order to optimize care; agreeing on best care practices and supporting improvement at the clinic level; aligning incentives with goals; and making results transparent internally and externally. HealthPartners’ experience suggests that a nonprofit health plan market oriented to physician group practice—supported by collaborative measurement, improvement, and reporting structures—creates a community environment that helps each participant achieve objectives more effectively.

  • publication date
  • 2009
  • Research
    keywords
  • Delivery of Health Care
  • Economics
  • Health Policy
  • Organizational Innovation
  • Quality Improvement
  • Additional Document Info
    volume
  • 12