PURPOSE: The purpose of this project was to determine what factors have led to the successful delivery of medication management services among community pharmacies with established medication management programs. METHODS: Four organizations with community pharmacies in Minnesota were identified that have established patient-centered clinical services. Focus groups with pharmacists as well as interviews with management from each organization were carried out focusing on what has led to the success of their services. Transcripts from the focus groups and interviews were aggregated, coded, and emerging themes were defined. RESULTS: Preliminary findings suggest that implementing and sustaining medication management services in a community pharmacy is a cyclical process that is continuously evolving and expanding. It begins with a decision to act and the steps that are necessary to lay the inital groundwork. Once the service is in place and pharmacies have identifed strategies to successfully engage patients, they then look for ways to improve and exand the services being offered. Data analysis will be complete by July 2015. CONCLUSION: With quality measures continuing to have a greater impact on pharmacies, there is increased incentive for community pharmacies to offer patient-centered medication management services. The results of this study may serve as a road map for other community pharmacies looking to develop patient care services.