Forgot username

Try our self-service option:

1. enter your email address
   if prompted, enter the first and last name and phone number on your portal account
2. watch for the email with your username

Forgot password

Try our self-service option:

1. enter the username and first and last name on your portal account
2. answer your security questions
3. then reset your password

Locked accounts

If you are getting the message:

"Your account is locked"

please contact your delegate for assistance

Your delegate can:

• reset your password
• reactivate your account
• find your username
• add applications to your account
• create new accounts

There are two ways to find your delegate:

• by your organization's tax ID and NPI
• by first / last name and phone number