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Contact information for providers Can’t sign in to our provider portal? Get help signing in Read registration FAQs (PDF) Choose a category to see contact information

For questions about claims status, appeals and payments, authorization and general coding (not how to bill).

Did you know? You can use your provider portal account to access many self-service claims and payments tools, including:

 Look up a claim status (sign-in required) Find payment remittance details (sign-in required)

If you don’t have a provider portal account yet, you can register now.

 Other claims resources Submit a claim appeal Submit a claim adjustment Submit a claim attachment Submit a claim inquiry Medical claim policies (PDF)
Commercial

Monday – Friday, 8 a.m. to 4 p.m. CT

952-967-6633 (TTY 711)
866-429-1474 (TTY 711)
651-265-1230 (fax)
Senior and public

Monday – Friday, 8 a.m. to 4 p.m. CT

952-883-7699 (TTY 711)
888-663-6464 (TTY 711)
952-883-7666 (fax)
Dental

Monday – Friday, 8 a.m. to 4 p.m. CT

651-265-1000 (TTY 711)
800-642-1323 (TTY 711)
651-265-1001 (fax)
Medical claims

HealthPartners Claims
P.O. Box 21024
Eagan, MN 55121
Dental claims

HealthPartners Dental Claims Department
P.O. Box 211532
Eagan, MN 55121

For questions about benefits, eligibility, medical policies, member appeals, finding care outside of service area or your participation in a specific HealthPartners network, product or member plan.

 Submit an eligibility inquiry (sign-in required)
Commercial

Monday – Friday, 9 a.m. to 4 p.m. CT

952-883-5000 (TTY 711)
800-883-2177 (TTY 711)
952-883-5666 (fax)
Medicare Cost

Monday – Friday, 9 a.m. to 4 p.m. CT

952-883-7979 (TTY 711)
800-233-9645 (TTY 711)
952-883-7666 (fax)
Medicare Advantage

Monday – Friday, 9 a.m. to 4 p.m. CT

888-360-0544 (TTY 711)
952-883-7333 (fax)
Minnesota Health Care Programs (MHCP)

Monday – Friday, 9 a.m. to 4 p.m. CT

952-967-7998 (TTY 711)
866-885-8880 (TTY 711)
952-883-7666 (fax)

For questions about a contracting request status; your medical contract; tax ID, billing NPI or business ownership changes; contract language; administrative requirements; reimbursement; authorization rules; escalated service or CIGNA issues; or specific questions about doing business with HealthPartners.

 Update your clinic or practitioner information (sign-in required) Review your fee schedule (sign-in required) Submit an inquiry to contracting and payer relations Contact provider contracting and payer relations

Monday – Friday, 9 a.m. to 4 p.m. CT

952-883-5589 (TTY 711)
888-638-6648 (TTY 711)
952-853-8848 (fax)

 Other resources Join the HealthPartners network Check status of a medical or behavioral health contract request Process for medical or behavioral health contract requests (PDF) Find specialty provider contacts (PDF) Find primary care provider and hospital contacts (PDF) Find surgery center contacts (PDF) Subscribe to FastFacts newsletter

Check on the status of existing credentialing requests. Providers must already be contracted or working for a contracted provider to start the credentialing process.

 Submit a credentialing inquiry Contact credentialing

952-883-5755 (TTY 711)
866-630-0188 (TTY 711)

 Other resources Learn more about credentialing and enrollment

For questions about dental contracts, reimbursements or escalated service issues.

 Submit a dental inquiry Get sign-in and password help for existing accounts Read registration FAQs (PDF) Email dental contracting (dentalcontracting@healthpartners.com)
Dental network contracting

952-883-5168 (TTY 711)
952-883-5160 (fax)
Dental provider relations

952-883-6163 (TTY 711)
952-883-5160 (fax)
Other resources Become a participating dental provider with HealthPartners
General medical management

952-883-7888 (TTY 711)
877-499-7888 (TTY 711)
952-853-8713 (fax)
Disease and case management

952-883-5469 (TTY 711)
800-871-9243 (TTY 711)
952-853-8745 (fax)
Inpatient case management

952-883-6277 (TTY 711)
800-255-1886 (TTY 711) ext. 36277
952-853-8748 (fax)
HealthPartners Connect

952-883-5469 (TTY 711)
800-871-9243 (TTY 711)
952-853-8745 (fax)
Hospital admission notification

952-883-6400 (TTY 711)
800-316-9807 (TTY 711)
952-853-8705 (fax)
Prior authorization program

Prior authorization for services such as procedures, habilitation, rehabilitation, skilled nursing facility, home care, hospice, personal care attendant and DME. See our coverage criteria for more details.

952-883-6333 (TTY 711)
888-467-0774 (TTY 711)
Prior authorization

952-883-7501 (TTY 711)
866-669-3856 (TTY 711)
952-853-8830 (fax)
Personalized Assistance Line (PAL)

952-883-5811 (TTY 711)
888-638-8787 (TTY 711)
Other resources Join our behavioral health network

For questions about quality improvement, clinical indicators, HEDIS, medical practice guidelines, site surveys, complaint reporting or At-Risk Registry program.

 Email quality management (quality@healthpartners.com) Contact quality measurement and improvement

952-883-6240 (TTY 711)
952-853-8735 (fax)

 Other resources Quality and cost assessment information (PDF) Learn more about quality and measurement

For questions about formulary exceptions or equivalents, specialty pharmacy and MTM programs.

 Submit an inquiry to pharmacy administration Contact pharmacy administration

Monday – Friday, 7 a.m. to 6 p.m. CT

952-883-5813 (TTY 711)
800-492-7259 (TTY 711)
952-853-8700 (fax)
888-883-5434 (fax)

 Other resources Formulary information Pharmacy services MTM program information for pharmacists and providers

For questions about electronic claims submission, remittances, eligibility and EFT/ACH.

 Submit an electronic transaction inquiry Contact Provider EDI support

Monday – Friday, 8 a.m. to 4 p.m. CT

952-883-7505 (TTY 711) ext. 3
855-699-6694 (TTY 711)

 Other resources

HealthPartners Payer ID: 94267

 Approved clearinghouses and payer IDs Electronic funds transfer (EFT)

If you’re a member or patient, visit healthpartners.com/contact.