Fraud alerts

You get an Explanation of Benefits (EOB) from HealthPartners for products or services you don’t recognize.

Getting an EOB means your HealthPartners insurance was billed for something – this is a normal part of using health insurance for your health care. However, if you get an EOB for products or services you never actually received, it may mean someone got access to your personal information and is submitting fake insurance billings in your name. This type of fraud creates waste through illegitimate claims. It can also disrupt your life by making you liable for out-of-pocket expenses you don’t actually owe and damaging your credit.

• Review every Explanation of Benefits you get in the mail or through your online account. If you don’t recall getting the products or services listed, contact us at 855-332-7194 or reportfraud@healthpartners.com.
• Go paperless to receive EOBs only through your online account and not in the mail
• Only share your insurance information with medical professionals you know and trust

If someone calls or emails you to offer treatments for COVID-19 and asks you for your insurance or financial information, it may be fraud. Some examples of COVID-19 related health care fraud include:

• Individuals and businesses selling fake cures, vaccines, tests and advice on unproven treatments for COVID-19.
• Labs marketing unapproved tests (COVID-19, anti-body, etc.).
• Fake providers contacting people by phone and email to offer telehealth services or to demand payment for treatment provided to a friend or relative.

• Never share your personal or health information with anyone other than known and trusted medical professionals.
• Be cautious of unsolicited COVID-19 testing and treatment through emails, phone calls, telemedicine, or even in person.
• Ask questions and contact HealthPartners if you think your insurance information has been misused.

You are offered a free cheek swab kit for genetic testing through telemarketing, at health fairs, door to door solicitation, or in the mail. After you provide your Medicare or other insurance information they provide you a kit even though it’s not ordered by your physician or medically necessary. Then, your information is used for identity theft or fraudulent billing purposes. Refer to https://oig.hhs.gov/fraud/consumer-alerts/ for more information.

• Don’t use a genetic testing kit – for medical purposes – unless it was ordered by your physician
• Be suspicious and don’t provide your Medicare or other insurance information
• Refuse delivery and return it to the sender if a kit is received in the mail
• Report the activity to HealthPartners or if your Medicare or other insurance information has been compromised

Someone calls and tells you they represent HealthPartners or ‘an insurance company’. They ask for your insurance or financial information and ask you to update your insurance card. Many of these calls come from a 646 (New York) area code.

Note that Matrix Medical Network supports HealthPartners in providing care to our insurance members. If you might benefit from Matrix’s services, you’ll first get a letter in the mail to know to expect a phone call.

Avoid this scam and protect your personal information:

• Don’t provide any insurance or financial information
• Ask questions if you aren’t sure
• Report caller to HealthPartners

If someone calls you to offer “free” supplies, and asks for your insurance or financial information, it’s likely fraud. You may also receive items in the mail that you didn’t order.

Supplies commonly offered, include:

• Diabetic supplies (glucose meters, diabetic test strips, or lancets)
• Heating pads, lift seats, foot orthotics, joint braces, and more

To avoid this type of scam, you should:

• Protect your personal information
• Say no to orders for supplies that you didn’t order
• Check your explanation of benefits for items you didn’t receive
• Report caller or mailing information to HealthPartners

Medical identity theft occurs when someone uses your personal information (name, Social Security number, or insurance number) to obtain medical care. The person might buy drugs, or submit fake billings to insurance in your name. This type of fraud can disrupt your life, damage your credit rating, and result in extra health care costs.

To avoid this type of scam, you should:

• Protect your personal information
• Check your explanation of benefits for services you didn’t receive
• Report any concerns about the misuse of your insurance information to HealthPartners