Electronic remittance advice
Looking for a remittance/EOP payment details?
- First time on our website? Register and create your account to access your remittance on the secure provider portal.
- Already have an account? Sign in here and select remittance inquiry from your applications menu.
- EDI 835 Electronic Remittance Advice transactions: scroll down to learn more about our contracted clearinghouses.
- No Surprises Act information for non-contracted providers
Access remittance/EOP payment detail online:
Providers may access remittances, 835 files* and notifications free of charge through our secured provider portal.
- Sign in with your username/password to access Remittance Inquiry.
- No account? No problem. Register here using a HealthPartners issued check, or have a PIN validation code mailed via U.S. Mail to your location.
Electronic Remittance Advice (ERA) through a clearinghouse:
HealthPartners is able to send an Electronic Remittance Advice (ERA) in a HIPAA compliant version (Claim Payment/Advice: 835V005010X221A1) to your facility through the following intermediaries/clearinghouses:
| Clearinghouse/Intermediary | Phone Number |
| Availity | 800-Availity (282-4548) |
| Smart Data Solutions(formerly ClaimLynx) | 855-297-4436 |
| Change Healthcare Optum | 800-527-8133 |
| DentalXChange-Dental Only | 877-932-2567 |
| MN E-Connect/Elligint Health | 877-444-7194 |
Remittance advice (835) and EFT payment schedule
The information below, provided by HealthPartners, is intended to help providers plan for scheduling variances that may affect Electronic Funds Transfer (EFT) and 835 Electronic Remittance Advice (ERA) transactions.
Remittance advice (835) schedule:
| Normal 835 delivery schedule | Tuesday, Wednesday, Thursday, and Friday |
| If the 835 falls on a holiday | HealthPartners delivers remittance (835) transactions Tuesday through Friday. Bank holidays may impact payment and remittance processing and when funds are available. Holiday impacts can vary, so please allow additional time around bank holidays. |
EFT payment schedule:
| Remittance Advice | EFT Funds Deposited | |
|---|---|---|
| Monday | Tuesday | Thursday |
| Tuesday | Wednesday | Friday |
| Wednesday | Thursday | Monday |
| Thursday | Friday | Tuesday |
Note: EFT deposits will not occur on bank holidays.
Do you utilize a billing service and/or clearinghouse? Please contact your vendor(s), if applicable, to determine any additional scheduling reminders or processing timelines they may have that could affect your electronic transaction availability.
Questions to ask your software vendor:
- Are they able to accept ANSI 835 transactions? What version is accepted?
- Who do you currently receive an ERA from?
- What is the cost to install the module?
- Are there additional per remittance charges associated with this capability?
- Is the remittance one line item or an entire check?
- Do they have the capability to post remittances electronically?
Cost
Interface and installation fees for claim submission and remittance advice are dependent upon the facility, annual claim volume and other determining factors. HealthPartners pays the per claim charge when conducting business through our intermediaries for the 837 claims transactions only. Other connection costs may be incurred and are the responsibility of the provider.
To learn more about connecting electronically:
Contact Provider EDI Support
855-699-6694