Please bring your driver’s license or state ID, insurance card and co-pay with you to each visit.

Your insurance company may or may not cover services provided at HealthPartners Clinics or Regions Hospital. We accept most major insurance plans. Please contact your insurance company for benefit-specific questions and to see if your insurance is accepted at HealthPartners hospitals and clinics.

Yes, but a down payment may be required prior to receiving services. Down payment amounts will vary based on the service. If you cannot afford the down payment, you may be eligible for financial assistance.

If you are uninsured, you may qualify for a tax credit and payment assistance to purchase health care coverage through your state’s health insurance marketplace. Minnesota residents can find out more by visiting the MNsure website or by calling 1-855-366-7873 (1-855-3MNSURE). Wisconsin residents can find out more by visiting the WisCovered website or calling 1-877-942-6837.

You can update your insurance information or billing address through your HealthPartners online account or in person at a clinic. You can also call Customer Service.

A deductible is an amount of money that you have to pay for care before your insurance plan begins paying for it. To learn more about your deductible, contact your insurance provider.

We submit your services to your insurance company on your behalf. You should receive an Explanation of Benefits (EOB) from your insurance company prior to receiving a bill from us. If you are uninsured, you will receive a bill after your services have been processed. You are responsible for your bill when you receive it. If you have trouble paying your bill, payment plans and financial assistance are available.

Visit our “How to read your bill” page or contact the appropriate billing office.

If you’ve received a bill that you’ve already paid, contact the appropriate billing office.

Some insurance plans do not cover physical exams or preventive visits. Please contact your insurance company to determine if physicals and other preventive visits are covered.

In addition, if at a preventive care visit you receive non-preventive services (like care for pre-existing conditions, family health history or current symptoms), you may be billed for those services. If you have questions about your plan’s coverage, check your plan documents or contact Member Services for more help.

For additional information, please see our Preventive Care Guidelines.

HealthPartners has providers who see patients at multiple locations, as well as providers who sometimes work at locations outside of the HealthPartners network. If you receive care from a HealthPartners provider in one of these situations, a statement will come from HealthPartners Clinics.

Privacy regulations relating to Health Insurance Portability and Accountability Act limit the medical information we can share with you. To discuss details about a family member or friend’s bill with Patient Accounting, you must first complete and submit a Patient Authorization for Release of Protected Information (PDF).

Log into your online account or contact the hospital or clinic where you received care.

Contact the appropriate billing office for information on our payment options.

HealthPartners accepts checks, money orders, and credit or debit cards through Visa, Mastercard, Discover or American Express.

You can pay your bill using any of the following options:

• Pay online through your online account.
• Pay online by looking up your bill with your last name and guarantor number.
• Bring your statement to any HealthPartners facility and inform the check-in staff that you would like to pay your bill.
• Contact the appropriate billing office and pay using a credit or debit card (including HSA/HRA benefit cards).
• Mail your payment, with your statement to the relevant location:

Amery Hospital & Clinic
P.O. Box 773221
Detroit, MI 48277-3221

HealthPartners Clinics
PO Box 773215
Detroit, MI 48277-3215

HealthPartners Dental
P.O. Box 773213
Detroit, MI 48277-3213

Hudson Hospital & Clinic
P.O. Box 773225
Detroit, MI 48277-3225

Hutchinson Health Hospital
PO Box 773219
Detroit, MI 48277-3219

Lakeview Hospital
PO Box 773232
Detroit, MI 48277-3232

Olivia Hospital & Clinic
PO Box 773220
Detroit, MI 48277-3220

Park Nicollet Clinic / Methodist Hospital
PO Box 773217
Detroit, MI 48277-3217

Regions Hospital
P.O. Box 773216
Detroit, MI 48277-3216

St. Francis Regional Medical Center
PO Box 773336
Detroit, MI 48277-3336

Tria Orthopaedic Center
PO Box 773214
Detroit, MI 48277-3214

Westfields Hospital & Clinic
P.O. Box 773224
Detroit, MI 48277-3224

Please note that if you mail your payment and no amount is specified on box H of your statement, your credit card will be processed for the full balance.