Two sisters talk and laugh with their elderly mother on the couch together at home.

Home care

Our home care services are provided by an expert team that can help enhance daily living, improve ability and prevent unnecessary hospital stays.

Knowing how to recover matters. You’ll have support from a team of board-certified doctors, nurses, social workers, home health aides and therapists.

Our goal is to help you get the care you need, right at home. We’re here to help with a treatment plan customized to meet your needs.

Home care helps you manage your health or recover from illness, injury or surgery in the comfort of your home. It’s designed for people who are homebound and need short-term medical care where they live.

At HealthPartners and Park Nicollet, we offer support designed to meet your needs or the needs of someone you care about. For more than 30 years, people have turned to us for medical, nursing, social or therapeutic treatment wherever they live, whether that’s a house, apartment building, group home or assisted living facility.

Our board-certified doctors direct more than 65,000 home visits and related services each year throughout our service area in Minnesota and western Wisconsin.

We work with our team across 50+ specialties to help make sure you get the care you need at home, saving you clinic visits. You’ll also have an on-call nurse who can help with medical concerns 24 hours a day.

Services we provide

  • Advance care planning
  • Assistance with overcoming life-altering medical events such as strokes, fractures and surgeries
  • Care for women with high-risk pregnancies, premature infants and after early maternity discharge
  • Care for wounds, with a Certified Wound Care Nurse on staff (serving the East Metro)
  • Fall prevention
  • Help managing medications
  • Help with accessing community resources so patients can live fuller lives
  • Home infusion therapy
  • Lymphedema (swelling) management
  • Management of conditions such as congestive heart failure, chronic obstructive pulmonary disease, diabetes and cancer
  • Pain management
  • Palliative (comfort) care
  • Help with accessing community resources so patients can live fuller lives
  • Rehabilitation after orthopedic surgeries

Frequently Asked Questions (FAQs)

Home care is health care you receive in your home. The purpose is to help you manage your health or recover from illness or injury when traveling to receive care is not an option.

Many people confuse home care with personal care assistance. Home care is rehabilitation and skilled nursing services that a doctor orders.

Personal care assistance typically includes help around the house and light meal prep. Sometimes people who need home care also need personal care assistance. Medicare covers home care 100%. Personal care assistance is usually paid out of pocket, and it is not offered by HealthPartners and Park Nicollet.

We often hear from family members and friends who are seeking care on behalf of someone else. If someone you care for needs home care, we’d be happy to help.
Please call us at 952-883-6875.

A nurse or therapist will usually come to your home within 48 hours of your application to discuss your needs. They’ll begin by asking about your medical needs and other support and personal assistance that may be required.

We are a Medicare- and Medicaid-certified and state-licensed agency. If you or someone you care for meets the eligibility requirements and the home care program is approved by Medicare or Medicaid, private insurance, Medicare or Medicaid should cover the following services for a defined period of time:

  • Intermittent (or part-time) skilled nursing, physical therapy, speech therapy or continued occupational therapy
  • Home health aide (with ongoing skilled services  like physical, speech and occupational therapy, also provided)
  • Medical social services (with ongoing skilled services)
  • Medical supplies, such as dressings and catheter supplies (with ongoing skilled services)

Not sure what your insurance covers? Call the number on the back of your card or our CareLine nurses any time at 612-339-3663 or 800-551-0859 for help looking at your options.

Don't have your card in front of you? Here are member services numbers to help you get started:

If you have a private Medicare health plan, check with your plan to see which home health care services are covered. In general, services not covered by Medicare include:

  • 24-hour care at home
  • Meal delivery
  • Homemaker services (cleaning, laundry, shopping)
  • Personal or custodial care (help with bathing, dressing, using the bathroom)