Depending on your needs, your care team may include a range of professionals who visit you and provide care in your home:

• Grief counselor – Specially trained grief counselors provide support and guidance for your family before and after the loss of a loved one. Bereavement services include individual counseling, classes about grief, grief support groups, telephone reassurance calls and much more. In addition, we can connect you or someone in your family to one of our highly trained mental health experts who offer additional services such as talk therapy to help with grief. 
• Hospice aide – Our hospice aides can provide support for routine personal care, such as bathing, nail care, oral hygiene, dressing and eating. The extra support hospice aides provide can relieve family caregivers and improve safety.
• Nurse – Our hospice nurses coordinate day-to-day care with other members of our team and are in constant communication with the doctor to make sure your loved one is getting everything they need to remain comfortable.
• Social worker – Our social workers provide emotional support to help you and your family cope and manage grief. For services hospice may not provide, your social worker can also help you with community resources that may be available.
• Spiritual counselor – A counselor (also known as a chaplain) is available for scheduled visits or as needed to provide individual and family spiritual support. No matter your religious or cultural background, a spiritual counselor can provide an opportunity to talk about your life experiences, the spiritual aspects of illness and any end-of-life rituals important to your loved one. This counselor can contact clergy or spiritual counselors from your faith community on your behalf. The hospice counselor is also available to help with planning or conducting memorial or funeral services.
• Therapists – Specialized therapists are available to promote relaxation and to help reduce stress and anxiety. Integrative therapy services provide added resources to help manage symptoms and make things more comfortable. These therapies focus on your mind and spirit.
• Volunteers – Specially trained volunteers, including individuals who have been through the hospice experience, provide a variety of services, from listening and companionship to running errands.

When you are choosing hospice care, look for a hospice program that:

• Is Medicare certified – Programs that are Medicare certified meet set standards for providing high quality of care.
• Was surveyed by a state oversight agency within the last five years – The oversight helps ensure that the hospice program you choose follows current best practices for hospice care.
• Is accredited by a national organization – Accreditation is another way to ensure that the hospice care meets certain standards.
• Is established and proven – A hospice program that has been around for a long time is likely to be stable and reliable.
• Comes well recommended from past patients and their families – Recommendations from other families are one of the best ways to tell if the hospice provider will be a good fit for you.

Losing someone you love is never easy. At HealthPartners and Park Nicollet, we give gentle guidance and support to help everyone prepare for and cope with the loss of a loved one.

Our grief counselors understand that everyone experiences loss in different ways. We offer a variety of options to help you on your path to healing, including a range of bereavement classes and programs. Our Growing Through Grief program helps children and teens overcome the pain of losing a loved one. We also partner with We Honor Veterans to ensure that excellent end-of-life care is available for the nation’s veterans and their families.

Medicare, Medical Assistance, MinnesotaCare and most private health insurance companies cover hospice care if the patient meets certain requirements:

• The patient’s doctor and the hospice program’s medical director must certify that the patient is eligible
• The patient’s care goals are relief of symptoms – not treatment
• The patient signs a consent form

From understanding your Medicare coverage to working with your insurance company, we can help support you in accessing hospice care.

We accept most health insurance plans, including Blue Cross and Blue Shield of Minnesota, CIGNA, HealthPartners, Medica, Medicare, PreferredOne and many others.

Not sure what your insurance covers? Call the number on the back of your card or our CareLine nurses any time at 612-339-3663 or 800-551-0859 for help looking at your options.

Don’t have your card in front of you? Here are member services numbers to help you get started:

• HealthPartners: 800-883-2177
• Blue Cross and Blue Shield of Minnesota: 800-382-2000
• CIGNA: 800-244-6224 (insurance through work); 866-494-2111 (insurance directly or through the Exchange)
• Medica: 800-952-3455
• Medicare: 1-800-MEDICARE (1-800-633-4227)
• PreferredOne: 763-847-4477 (in the Twin Cities); 800-997-1750 (outside the metro area)
• United Healthcare: 877-842-3210