Your health is our top priority, and we appreciate the trust you place in us. As the number of cases of coronavirus (COVID-19) increases in the U.S., we’re working hard to prevent the spread of the virus and to protect our patients and community.

To keep our patients safe, we’ve decided to use video visits and telephone visits whenever possible to meet your needs. Your doctor or clinician will help to determine when an in-person visit will best meet your needs.

You can schedule a video visit or phone visit the same way you would schedule any other routine appointment – call your clinic to schedule or make an appointment online.

What if I think I might have COVID-19?

If you’re experiencing cold and cough symptoms, staying home and in isolation is the best way to protect yourself and others from exposure. If you have questions or concerns about your symptoms, please call your clinic; visit virtuwell , our 24/7 online clinic; or make an appointment online.

If you are sick

If you are sick, stay home until:

  • At least 3 days (72 hours) have passed since resolution of fever without the use of fever-reducing medications, AND
  • Improvement in respiratory symptoms (e.g., cough, shortness of breath or sore throat); AND
  • At least 7 days have passed since symptoms first appeared

If you have additional concerns, call your primary care clinic before coming in.

If you need care

We are here to meet your health care needs. Please visit us online at virtuwellcall your clinic to schedule an appointment or make an appointment online. We will help you determine whether a video, phone or in-person visit would be best for you. We continue to welcome new patients to our clinics.

We’re now offering video visits with our doctors and clinicians. You can video chat with your doctor or clinician from any device. During a video appointment, we’ll ask for consent (PDF) to use your information to coordinate your care, treatment and more. Then, your doctor or clinician will review your symptoms, answer your questions and provide a treatment plan, if necessary.

Scheduling a video visit is easy. Just call your clinic like you normally would and ask for a video visit. You can also make an appointment online.

How to protect yourself from COVID-19

Staying home and in isolation is the best way to protect yourself and others from exposure to COVID-19. You should treat yourself with rest, lots of fluids and Tylenol for fever or muscle aches. If your symptoms are severe or you have increasing shortness of breath call your primary care clinic.

Updated hours for in-clinic visits

As part of our COVID-19 response, we’ve temporarily reduced the hours that all of our HealthPartners and Park Nicollet clinics will be open for in-clinic visits. In addition, some locations have temporarily suspended services.

To get the latest, most up-to-date hours for your clinic, please look up your clinic and call them directly. 

Frequently Asked Questions

Coronaviruses are a large family of viruses. They are estimated to cause about a third of all cases of the common cold. COVID-19 is a viral respiratory illness caused by a new coronavirus that previously had not been found in people.

People with confirmed COVID-19 have had mild to severe respiratory illness with symptoms of:

  • Fever
  • Cough
  • Shortness of breath
  • Sore throat
  • New loss of taste or smell

The incubation period, or the time between when people are infected and start showing symptoms, appears to be 2-14 days.

Because COVID-19 symptoms are similar to other illnesses like influenza, having these symptoms does not mean you have COVID-19.

To prevent the spread of COVID-19, take the same precautions that are recommended for avoiding other illnesses:

  • Wash your hands frequently with soap and warm water for at least 20 seconds before eating, after using the restroom or after blowing your nose. Find out more about proper handwashing. If you can’t wash your hands, use an alcohol-based hand sanitizer that contains 60-95% alcohol.
  • Try to avoid touching your eyes, nose and mouth.
  • Cover coughs and sneezes.
  • Stay home when you’re feeling sick.
  • Avoid close contact with those who are sick.
  • Regularly clean and disinfect commonly touched surfaces in your home and workplace.

You can help support your community and make good happen by donating masks or blood.

Mask donations

We’re accepting donations of hospital-grade or manufactured protective face wear like N95 masks, PAPR (Powered Air-Purifying Respirator) hoods and procedure masks. Visit our COVID-19 donations page to learn more.

Blood donations

Right now, there is a critical need for blood and platelets. The American Red Cross is facing a potential blood shortage due to COVID-19 concerns. We’re urging eligible, healthy donors to provide life-saving blood and platelets to patients.

Make an appointment or find a local blood drive:

You can also use the Red Cross’s RapidPass to reduce your wait time by making an appointment and filling out the health history questionnaire online.

The best way to minimize your risk of getting COVID-19 is to stay home. Governor Walz issued a stay-at-home order for Minnesota that’s in effect until April 10. Governor Evers issued a similar safer-at-home order for Wisconsin that’s in effect until April 24. This means that Minnesotans and Wisconsinites should stay home except for essential activities. All nonessential travel, social gatherings and business must stop.

This doesn’t mean that you can’t leave your homes. You can go out for essential activities, and this includes getting medical care.

To keep our patients safe, we’ve decided to use video visits and telephone visits whenever possible to meet your needs. Your doctor or clinician will help to determine when an in-person visit will best meet your needs. You can schedule a video visit or phone visit the same way you would schedule any other routine appointment – call your clinic to schedule or make an appointment online.

For more detailed information about Minnesota’s stay-at-home order, please visit the Minnesota Department of Health.

For more detailed information about Wisconsin’s safer-at-home order, please visit the Wisconsin Department of Health Services.

HealthPartners and Park Nicollet, in collaboration with other healthcare organizations and government agencies, have decided to delay all elective surgeries, procedures and non-essential radiology services during the coronavirus outbreak for the safety and care of our patients and team members.

Your surgical/procedural team will call you to determine the best course of action at this time.

Thank you for your understanding.

For HealthPartners and Park Nicollet hospitals, no visitors are currently allowed, with the following exceptions:

  • For newborn, special care nursery and pediatric patients: Parents and/or legal guardians
  • For birth center patients: One support person
  • For compassionate care patients (end-of-life patients): Hospital discretion used for other exceptions

All visitors will be screened for COVID-19 symptoms. If you are sick, you will not be allowed to visit patients. We’re encouraging patients to find other ways to connect with their loved ones, such as FaceTime, Skype or phone.

HealthPartners and Park Nicollet clinics have also implemented no-visitor guidelines, with the following exceptions:

  • Pediatric Patients: One parent or guardian
  • Patients who require the assistance of a caregiver or attendant: One person

If you’re a HealthPartners member, you have coverage with no member cost sharing for COVID-19 testing and diagnosis. This includes the cost of the care visit associated with testing. If you have questions, call Member Services at the number on the back of your member ID card.

If your insurance is not with HealthPartners, contact your health plan to understand your coverage.

With the current Minnesota stay-at-home order in place until April 10, we are canceling or reformatting all nonessential gatherings.

We apologize for any inconvenience these cancellations or changes cause for you and your family. If you’ve already signed up or registered for events or classes, we may be contacting you with further information.

If you have questions about your specific event or class, please contact the organizer.

According to the CDC, if you were in a country affected by a COVID-19 outbreakand you developed fever, cough or shortness of breath within 14 days of leaving, you should:

  • Call your local clinic or emergency room and tell them about your recent travel and symptoms.
  • Avoid contact with others.
  • Do not use public transportation.
  • Cover coughs and sneezes.
  • Wash your hands frequently with soap and warm water for at least 20 seconds before eating, after using the restroom or after blowing your nose. Find out more about proper handwashing. If you can’t wash your hands, use an alcohol-based hand sanitizer that contains 60-95% alcohol.

Currently, all travelers arriving in the United States in the past 14 days are being asked to take additional precautions. These include staying home, practicing social distancing and monitoring their health for at least 14 days. Travelers may be screened for COVID-19 symptoms or exposure

Regardless of travel history, sick employees should stay home whenever possible.

To help prevent the spread of the virus, the CDC currently recommends that employees with symptoms of respiratory illness don’t return to work until they have been free from fever or other symptoms – without the use of medication – for at least 24 hours.

The CDC website contains more information on COVID-19 guidance for businesses and employers.

The flu vaccine won’t prevent or reduce the severity of COVID-19. However, we definitely recommend that everyone still get an annual flu shot to protect against influenza.

For the latest updates on COVID-19, go to:

HealthPartners and Park Nicollet are following these three organizations’ prevention, screening and treatment guidelines. We are working closely with these organizations and other health care providers around Minnesota, Wisconsin and the country to help prevent the virus from spreading.