Visiting our locations

We’re constantly reviewing our patient and visitor policies to help protect our patients and communities. The most up-to-date information is posted here.

For all patients and visitors:

  • You’re required to wear a mask or face covering at all times while in our locations.
  • You’ll be screened for symptoms of COVID-19.
Visitor policies

For everyone’s safety, we’re encouraging patients to find alternative ways to connect with their loved ones, such as FaceTime, Skype, Google Duo (PDF) or CaringBridge. Our patient care teams can help arrange video chats and more.

For everyone’s safety, we’re limiting visitors to one adult visitor per patient, per day. If there are capacity issues in waiting areas, visitors may be asked to wait outside the building.

Exceptions include:

  • Pediatric, newborn and special care nursery patients – Two parents/legal guardians (only one person for COVID-19 patients)
  • Birth center patients – Two support people, including a doula (only one person for COVID-19 patients)
  • Patients with disabilities – One designated person. This could be a family member, service provider or other individual that assists with managing the needs of the patient.
  • End-of-life compassionate care

If you are sick, you will not be allowed to visit patients.

Visitors aren’t allowed for dental clinics. 

At other clinics, no visitors are recommended. If there are capacity issues in waiting areas, visitors may be asked to wait outside the building.

Exceptions include:

  • Adult patients – One adult visitor or caregiver, if support is needed
  • Pediatric patients – One parent/legal guardian preferred unless additional support is needed

If you are sick, you will not be allowed to attend the clinic visit with the patient.

Preparing for an in-person appointment

If you’re coming in for care, prepare for your appointment as you normally would. This includes bringing your ID, insurance information and any relevant medical history. Before your appointment, we’ll contact you to help you prepare for your visit. We have made several safety changes to our locations to help you continue to receive top-quality care.

Masks or cloth face coverings must be worn over your mouth and nose for the duration of your appointment. Members of your care team will also wear masks to help reduce the spread of COVID-19.

If you don’t have access to a face covering, the CDC website at cdc.gov has guidelines on making no-sew, cloth face coverings. You can also use something like a scarf or bandana.

We appreciate your efforts to help protect yourself, our care teams and our entire community.