Visiting our locations

We’re constantly reviewing our patient and visitor policies to help protect our patients and communities. The most up-to-date information is posted here.

For all patients and visitors:

  • You’re required to wear a mask at all times while in our locations – regardless of your COVID-19 vaccination status.
    • The CDC advises that even vaccinated people should continue to wear masks when in hospitals, clinics and other health care settings.
    • Medical-grade face masks are preferred over other kinds of face masks (like cloth masks). If you’re not wearing a medical-grade face mask when you arrive, we’ll offer you a disposable one.
  • You may be screened for symptoms of COVID-19.
  • You won’t be able to visit patients hospitalized for COVID-19 – regardless of your COVID-19 vaccination status.
Visitor policies

We’re encouraging patients to limit visitors or find alternative ways to connect with their loved ones, such as FaceTime, Skype or CaringBridge. Our patient care teams can help arrange video chats and more.

For everyone’s safety, we’re limiting visitors to two people per patient, per day when space allows. Visitors must be 5 years old or older.

Exceptions include:

  • Pediatric, newborn and special care nursery patients – Two parents/legal guardians (only one person for patients with COVID-19)
  • Birth center patients – Two support people in addition to a doula (only one person for patients with COVID-19). Two children allowed at a time during visiting hours.
  • Patients who require additional support or the assistance of a caregiver or attendant (that cannot be met by the care team)

Additional exceptions may include:

  • End-of-life compassionate care – Case-by-case exceptions will be made in partnership with the care team (general guideline is up to four visitors at a time)
  • Community spiritual support requests – Considered in partnership with the care team

If you are sick, you will not be allowed to visit patients. This includes signs or symptoms of flu, COVID-19, or other respiratory or communicable illnesses.

For everyone’s safety, up to two adult visitors/caregivers are permitted when space allows. For pediatric patients, two parents/guardians are permitted.

If you are sick, you will not be allowed to attend the clinic visit with the patient. This includes signs or symptoms of flu, COVID-19, or other respiratory or communicable illnesses.

Preparing for an in-person appointment

If you’re coming in for care, prepare for your appointment as you normally would. This includes bringing your ID, insurance information and any relevant medical history. We’ve made several safety changes to our locations so you can continue to receive top-quality care.

COVID-19 testing may be required before in-person visits for certain departments or procedures. Your care team will contact you if a test is needed before your appointment.

Masks must be worn over your mouth and nose for the duration of your appointment. We appreciate your efforts to help protect yourself, our care teams and our entire community.