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virtuwell®, e-visits, phone visits, and real-time interactive audio and video technologies

When you enroll in a HealthPartners Medicare plan you get access to 24/7 online care with remote access technologies.

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Sick. Click. Cured.

Getting access to care 24/7 is important. virtuwell is our online clinic and you can get care anytime. Nurse practitioners diagnose and treat common medical conditions like colds, sore throats, sinus infections and more.

The best part? You can get the diagnosis you need without leaving home. If a prescription is needed, it’ll be sent to your pharmacy.

Not all doctors and clinics are set up to do the services described below. If you’re interested, ask your doctor if remote access technology is an option.

Difference between online, phone and video visits


Electronic visits (also called e-visits) are an easy way to communicate with your doctor about your health care needs using your computer. You can get non-urgent medical advice from your health care provider without making a trip to the clinic. No need to worry – online visits are confidential. The visits use a secure, encrypted website.

Phone visits

Scheduled telephone visits are another way to save time. A scheduled telephone visit involves an assessment or evaluation over the phone between you and your doctor.

Real-time interactive audio and video technologies

Secure, real-time consultations between patients and network providers to diagnose and treat some conditions.

Prefer meeting in person? That’s okay.

Prefer going to the doctor’s office for care? Using online services is optional. You always have the option to see your provider in person. But online care is here – if you need it.

From October 1 through February 14, we take calls from 8 a.m. to 8 p.m. CT, seven days a week. You’ll speak with a representative. From February 15 to September 30, call us 8 a.m. to 8 p.m. CT, Monday through Friday to speak with a representative. On Saturdays, Sundays and Federal holidays, you can leave a message and we’ll get back to you within one business day.

This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments and restrictions may apply. Benefits, premiums and/or copayments/coinsurance may change on January 1 of each year. You must continue to pay your Medicare Part B premium. The formulary, pharmacy network and/or provider network may change at any time. You will receive notice when necessary.

HealthPartners is a health plan that contracts with both Medicare and the Minnesota Medical Assistance (Medicaid) program to provide benefits of both programs to enrollees. HealthPartners is also a Cost plan and PPO plan with a Medicare contract. Enrollment in HealthPartners depends on contract renewal.

Last updated June 2018

H2422 H2462 H4882_110915 Approved

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