CareConnect HQ isn’t a typical health plan, because HealthPartners and Quartz aren’t typical health care organizations. For starters, we’re consumer-governed, putting the health of our members over profits. And we believe that by integrating care and coverage, costs become more predictable, care quality is improved, and most importantly, the best health outcomes can be achieved.

CareConnect HQ starts by making self-insured health plans easier to manage. By integrating plan administration, medical management and pharmacy, things get simpler for everyone – leading to better long-term health outcomes for all.

For example, plan directors have access to straightforward, centralized reporting that shows comprehensive plan performance, across both medical and pharmacy. And HR teams enjoy everything needed to administer your plan together in the same systems, resulting in streamlined processes, cost savings and more.

Employees are better supported, too. At the clinic, integrated systems help providers get a much clearer picture of your employees’ health and well-being, so they can offer better-informed care and more effective treatment. And at home, employees have access to the HealthPartners My Dashboard experience, which brings claims, prescriptions and coverage together into one single easy-to-remember place. Sustained by robust, year-round engagement campaigns, employees are better able to understand how to use their CareConnect HQ plan and get the most out of it.

Rooted in a complete view of data that makes it easier to identify what’s driving trends and better manage high-cost health conditions, CareConnect HQ replaces fragmented vendor management with a fully aligned approach. As a result, businesses can finally see the total picture of their medical claims spending, pharmacy costs, utilization patterns and more.

This proactive, total-cost-of-care approach helps employers better contextualize claims data, drug prices, utilization patterns, site-of-care choices and more. It also helps employers make smart pivots during the year using real-time performance insights, so there’s more room to make adjustments when they’re most impactful and fewer surprises when it’s time to renew. It all adds up to greater cost consistency and higher overall value for the money you invested in your employee benefits.

HealthPartners and Quartz built CareConnect HQ to provide consistent support across Wisconsin, Minnesota and nationwide, all through one seamless, connected experience. Dedicated employer service teams aligned to your business goals support your plan at every turn, offering analysis, practical guidance, reporting and regular opportunities to enhance performance. And integrated Member Services, pharmacy and care navigator teams coordinate through unified systems to resolve employees’ questions efficiently.

We’re proud to continually deliver on the excellent service we’re known for:

• HealthPartners has consistently been named one of the highest-rated commercial health plans in Minnesota for over 20 years by NCQA (the National Committee for Quality Assurance). And we’ve earned the highest possible CAHPS (Consumer Assessment of Healthcare Providers and Systems) rating in seven of the last 10 years.
• Local Madison, WI business leaders have named Quartz their #1 insurer for nine consecutive years. And Press Ganey ranks us in the top 5% of health plans nationally for member experience.

With CareConnect HQ, it’s easy for your workforce to find trusted providers and excellent care. Deep provider partnerships and Centers of Excellence form the backbone of improved health outcomes and long-term cost stability.

HealthPartners leads Minnesota on 2025 HEDIS (Healthcare Effectiveness Data and Information Set) measures, outperforming national benchmarks in preventive care and chronic condition management. Among our top-performing measures are breast and cervical cancer screenings, diabetes care, childhood immunizations, medication adherence, and appropriate emergency department utilization.

Part of this success is due to our focus on value-based provider partnerships aligned to quality, prevention and total cost performance. For example, over 85% of HealthPartners claims are tied to performance-based provider compensation, with incentives designed to reduce avoidable utilization, strengthen chronic care outcomes and encourage shared accountability.