Important information:

  • We're experiencing longer wait times in our clinics and hospitals. To get the care you need faster, we recommend Virtuwell, our 24/7 online clinic. Virtuwell treats over 60 conditions, including skin conditions, pink eye and other common infections.
  • We’ve changed how we deliver video visits. Instead of using Google Duo, video visits are now accessed through your online account. Begin your video visit through Appointment details in your online account. Patients unable to join via online account and patients age 13-17 will receive a text with a link to join the video visit at the time of appointment. Text messages are sent to the mobile number listed on the patient’s chart.
Personalized health care delivered right to you

Easy, convenient and personal, video visits bring your doctor and the unique care you need to you – wherever you may be.

Just like an office visit, your doctor will listen to your health concerns and symptoms, ask questions to understand your medical history and work with you to create a tailored treatment plan, when needed. Video visits are billed the same as in-person visits.

Now is always the time to take care of yourself. Don’t wait. Easy access to quality health care is at your fingertips.

What can be treated with a primary care video visit?

Whether you’re managing a chronic condition or think you have a nagging concern, we can help with a wide range of care needs, including:

  • Allergies
  • Aches, sprains and strains
  • Bladder infections and UTIs
  • Colds, bronchitis and sinus infections
  • Chronic conditions such as diabetes, high blood pressure and high cholesterol
  • Ear infections
  • Eye infections
  • Mental health concerns such as anxiety and depression
  • Skin conditions such as rashes, hives or bug bites

And depending on your health care needs, your doctor may recommend a combination of in-clinic, video or phone visits as part of your ongoing care or treatment plan.

How do you get started with online primary care visits? It’s as easy as 1-2-3.
  1. Make an appointment online for a day and time that works for you. You can also call your local clinic to set up an appointment. Your appointment details, the link to access your video visit, and tools for modifying your appointment will be available through your HealthPartners online account.
  2. Fill out this consent (PDF) and have it ready for your appointment. This gives us the ability to use your information to coordinate care, treatment and more.
  3. A few minutes prior to your appointment, sign in to your HealthPartners online account and go to your upcoming appointments. Select the Appointment details link and then Begin video visit. If you don’t have a HealthPartners online account, are 13 to 17 years old, or are the parent of a patient 13 to 17 years old, your doctor will text you a link to access your video visit at the time of your appointment.

That’s it! Your doctor will join the session when your appointment begins.

Additional information about how video visits work can be found on our video visits page.

Are there other visit options? There sure are.

If video isn’t the best option for you, you can absolutely make an appointment for a phone or in-clinic visit. You can schedule both types of appointments online or by calling your clinic.

Is it the middle of the night? Are you looking for a quick online consult and treatment plan so you can be on your way? Whatever your reason, Virtuwell is always an option too.