With video visits, you can talk with your doctor and receive the same personalized care, expert answers and a care plan tailored to you. Video visits are billed the same as in-person visits.
In addition to online doctor visits, we still offer several options for helping you get the care you need. This includes phone visits, in-person visits and our 24/7 online clinic, virtuwell.com.
See how easy it is to talk to your doctor face-to-face from the comfort of your home.
The majority of the care that you’re used to receiving in a clinic can be done via video visits. Here are some examples of the types of video visits you can schedule:
- Primary care – Common illnesses and injuries, chronic disease management, mental health concerns, rashes, sleep concerns, nutrition and weight management and many more.
- Urgent care – Coughs, sneezes, runny noses, sore throats, sinus problems, allergies, eye complaints, skin issues, back pain, vomiting, diarrhea, constipation and much more.
- Pediatrics – Common illnesses and injuries, developmental and behavioral concerns, asthma, skin and rashes, headaches and many more.
- OB-GYN – Prenatal and postpartum care, gynecologic care including birth control, painful periods and menopause.
- Specialty care – Video visits are available with many specialties including allergies, cardiology, urology, dermatology, neurosciences, oncology and more. We also offer video visits for follow-up care and ongoing management of chronic conditions.
Video visits enable our doctors and clinicians to offer the same quality of care virtually as we provide in-person. Your doctor or clinician will call at the scheduled time so you can speak to them from the comfort of your home. You can use any device with a camera to video chat with your doctor or clinician.
A video visit includes everything you’d expect in an office visit without the hands-on part. We’ll talk with you about your concerns, answer your questions and recommend a treatment plan. Video visits are billed the same as in-person visits.
If you have a doctor or clinician that you see regularly, you’ll be able to make a video appointment with them just like you would an in-person visit.
In addition, you can use the myHP app, available on the Google Play Store or the Apple App Store, to schedule an appointment. With the myHP app you can also find doctors and clinics covered by your insurance plan, review test results and much more.
If you have a doctor or clinician you see regularly, you can request a video appointment with them. Otherwise, you can choose a doctor or clinician that’s available at a time that works for you. We’ll ask for consent (PDF) to use your information to coordinate your care, treatment and more.
Follow along with Annie Ideker, MD, to learn how to get ready for your video visit and what you can expect
Before your video visit, you’ll need to set up Google Duo - a free, simple, encrypted, high quality video call service that works on computers as well as Android and Apple smartphones and tablets.
After you download the Google Duo app, open the app and agree to the terms of service.
Then, Google Duo will ask for permission to access your camera, microphone and contacts – allow these permissions on the series of screens that follow.
Finally, enter your phone number. Google Duo will text you a one-time code that you’ll use to verify your phone number. Enter the six-digit code into the Google Duo app to complete setup. You’re now ready to use Google Duo.
You can also use Google Duo through a web browser on your computer. Your computer must have – or be connected to – a camera and microphone.
Visit https://duo.google.com and click the “try Duo for web” button. If you’re not currently signed into your Google account, you’ll be asked to sign in or create an account.
Then, you’ll enter your phone number and click “get verification code.” Google Duo will text you a one-time code that you’ll use to verify your phone number. Enter the six-digit code on your computer to complete setup. You’re now ready to use Google Duo.
If you’re having trouble setting up Google Duo, visit our step-by-step instruction guide for smartphones, tablets and computers (PDF), or go to Google’s support webpage.
Still stumped? Get one-on-one Google Duo help from our technical specialists.
Before your appointment, a member of your clinic’s support team may call you to review your information. Depending on the reason for your video visit, you may be asked to check your weight or blood pressure.
When it’s time for your video visit, dress comfortably and appropriately for the reason you’re being seen. Your doctor or clinician will call you through Google Duo at your appointment time. Simply answer the Duo call to see and speak to your doctor or clinician.
- If you’re using Google Duo in a web browser on your computer, open http://duo.google.com/ a few minutes before your appointment time and sign into your account. When your doctor or clinician calls you, you may need to allow camera and microphone permissions in your web browser.
During your video visit, we may ask you about your concerns, symptoms and medical history.
If needed, we’ll send you a treatment plan following your video visit. If your treatment plan includes a prescription, we’ll send the prescription to your preferred pharmacy.
In addition, you can use the myHP app, available on the Google Play Store or the Apple App Store, to schedule an appointment. With the myHP app you can also find doctors and clinics covered by your insurance plan, review test results, and much more.
If a video visit isn’t an option for you, phone visits are available. To schedule a phone visit, call your clinic like you would if you were setting up a routine appointment.
Video visits are covered by many insurance plans and billed the same as in-person visits. To be sure what your insurance covers, call the number on the back of your membership card.
Don’t have your card in front of you? Here are member services numbers to help you get started:
- HealthPartners: 800-883-2177
- Blue Cross and Blue Shield of Minnesota: 800-382-2000
- CIGNA: 800-244-6224 (insurance through work); 866-494-2111 (insurance directly or through the Exchange)
- Medica: 800-952-3455
- Medicare: 1-800-MEDICARE (1-800-633-4227)
- PreferredOne: 763-847-4477 (in the Twin Cities); 800-997-1750 (outside the metro area)
- United Healthcare: 877-842-3210