Video doctor visits are available now

With video visits, you can talk with your doctor and receive the same personalized care, expert answers and a care plan tailored to you.

In addition to online doctor visits, we still offer several options for helping you get the care you need. This includes phone visits, in-person visits and our 24/7 online clinic, virtuwell.com.

See how easy it is to talk to your doctor face-to-face from the comfort of your home. 

What type of appointments can be done via a video visit?

The majority of the care that you’re used to receiving in a clinic can be done via video visits. Here are some examples of the types of video visits you can schedule.

Primary Care: Common illnesses and injuries, chronic disease management, mental health concerns, rashes, sleep concerns, nutrition and weight management and many more.

Pediatrics: Common illnesses and injuries, developmental and behavioral concerns, asthma, skin and rashes, headaches and many more.

OB-GYN: Prenatal and postpartum care, gynecologic care including birth control, painful periods and menopause.

Specialty Care: Video visits are available with many specialties including allergies, cardiology, urology, dermatology, neurosciences, oncology and more. We also offer video visits for follow-up care and ongoing management of chronic conditions.

Care wherever you are

Video visits enable our doctors and clinicians to offer the same quality of care virtually as we provide in-person. Your doctor or clinician will call at the scheduled time so you can speak to them from the comfort of your home. You can use any device with a camera to video chat with your doctor or clinician.

A video visit includes everything you’d expect in an office visit without the hands-on part. We’ll talk with you about your concerns, answer your questions and recommend a treatment plan.

If you have a doctor or clinician that you see regularly, you’ll be able to make a video appointment with them just like you would an in-person visit.

How video visits work 1. Schedule your visit

To schedule an appointment, you can make an appointment online, or you can call your clinic and ask for a video appointment.

In addition, you can use the myHP app, available on the Google Play Store or the Apple App Store, to schedule an appointment. With the myHP app you can also find doctors and clinics covered by your insurance plan, review test results and much more.

If you have a doctor or clinician you see regularly, you can request a video appointment with them. Otherwise, you can choose a doctor or clinician that’s available at a time that works for you. We’ll ask for consent (PDF) to use your information to coordinate your care, treatment and more.

2. Prepare for your visit

Before your online doctor appointment, you’ll need to set up Google Duo - a free, simple, encrypted, high quality video call service that works on computers as well as Android and Apple smartphones and tablets.

Using a web browser on your computer

To use Google Duo in a web browser on your computer, your computer must have – or be connected to – a camera and microphone.

Visit https://duo.google.com and click the “try Duo for web” button. If you’re not currently signed into your Google account, you’ll be asked to sign in or create an account.

Then, you’ll enter your phone number and click “get verification code.” Google Duo will text you a one-time code that you’ll use to verify your phone number. Enter the six-digit code on your computer to complete setup. You’re now ready to use Google Duo.

Using a smartphone or tablet

To use Google Duo on a smartphone or tablet, visit the Google Play Store or Apple App Store and download the Google Duo app. You can also download the Google Duo app at https://duo.google.com.

After you download the Google Duo app, open the app and agree to the terms of service.

Then, Google Duo will ask for permission to access your camera, microphone and contacts – allow these permissions on the series of screens that follow.

Finally, enter your phone number. Google Duo will text you a one-time code that you’ll use to verify your phone number. Enter the six-digit code into the Google Duo app to complete setup. You’re now ready to use Google Duo.

Help with setting up Google Duo

If you’re having trouble setting up Google Duo, visit our step-by-step instruction guide for smartphones and tablets (PDF), or go to Google’s support webpage.

3. See and speak to your doctor or clinician online

Your doctor or clinician will call you through Google Duo at your appointment time. Simply answer the Duo call to see and speak to your doctor or clinician.

If you’re using Google Duo in a web browser on your computer, open http://duo.google.com/ a few minutes before your appointment time and sign into your account. When your doctor or clinician calls you, you may need to allow camera and microphone permissions in your web browser.

During your video visit, we may ask you about your concerns, symptoms and medical history.

4. Start your treatment

If needed, we’ll send you a treatment plan following your video visit. If your treatment plan includes a prescription, we’ll send the prescription to your preferred pharmacy.

Frequently asked questions (FAQs)

You can schedule a video visit the same way you schedule a routine clinic visit. Just call your clinic and ask for a video visit. You can also make an appointment online.

In addition, you can use the myHP app, available on the Google Play Store or the Apple App Store, to schedule an appointment. With the myHP app you can also find doctors and clinics covered by your insurance plan, review test results and much more.

If you’re experiencing a fever, cough, shortness of breath or a sore throat and think you’ve been exposed to COVID-19, staying home and in isolation is the best way to protect yourself and others from exposure. If you have questions or concerns, you can schedule a video visit with your primary care doctor. They can review your symptoms with you, answer your questions and give you more advice as needed.

If a video visit isn’t an option for you, phone visits are available. To schedule a phone visit, call your clinic like you would if you were setting up a routine appointment.

Video visits are covered by many insurance plans, with more plans covering video visits every day. To be sure what your insurance covers, call the number on the back of your membership card.

Don’t have your card in front of you? Here are member services numbers to help you get started: