Helpful information for your visit to TRIA

We believe in providing the best patient experience for everyone who walks in our doors. In addition to the world-class care we offer, we’re committed to providing the personalized experience you might expect at a fine restaurant or hotel. Here you’ll find information that may make your visit to TRIA more comfortable.

You can schedule or change an appointment online or call us at 952-831-8742.

We provide many services and amenities that are available to our patients and their families during their time at TRIA, including:

• Wi-Fi – Bring your laptop, tablet or other mobile device and connect to our free Wi-Fi.
• Translation services –Translation services are available by request. Let us know if you’ll need translation help when you schedule your appointment and we’ll arrange for a translator to accompany you throughout your visit.
• Concierge services – We have concierge services at our Bloomington and Woodbury locations. The concierge will be available to you and your family throughout your visit. Just let them know what you need, and they’ll help arrange it for you.
• Store – Stop by our store at our Bloomington and Woodbury locations to pick up health and wellness products, gifts, over-the-counter medication, convenience items and more.

We offer e-statements as an alternative to receiving paper statements in the mail. Visit our billing page to sign up or pay a bill online.

We recognize the financial hardships healthcare needs can create. If you need help managing the cost of services, our financial assistance program may be able to help. Visit our financial support page to learn more about how we may be able to help.

To request your medical records online, sign in to our website. Select My Care, and then select Health Records.

• You can also complete our online medical record request form .
• Or download this Authorization for Release of Information (PDF) to request access to your patient health information.

Don’t see the information you need? Call 952-993-7600.

As a patient, you have the right to:

• Be treated with respect, consideration and dignity
• Have your cultural and personal values, beliefs and preferences respected
• Be provided appropriate privacy
• Have visitors of your choice, including your domestic partner
• Have records and disclosures treated confidentially, and to have the opportunity to approve or refuse the release of your records, except when disclosure is required by law
• Be provided complete information concerning your diagnosis, treatment and prognosis, to the degree known
• Receive your healthcare in a safe and sanitary environment
• Have your pain managed appropriately
• Participate in your health care decisions
• Receive religious and other spiritual services, as you wish
• Not be discriminated against because of your age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, or gender identity expression
• Have information available, in a manner you understand, about:
  • Your rights as a patient
  • Services available at our organization
  • After-hours and emergency coverage
  • Fees and payment policies
  • Refusing participation in experimental research
  • Methods for expressing grievances and suggestions
  • Changing primary or specialty physicians

HealthPartners and all of its programs, facilities and activities are accessible to and usable by disabled persons, including persons who are deaf, hard of hearing, or blind, or who have other sensory impairments. Access features include:

• Convenient off-street parking designated specifically for disabled persons.
• Curb cuts and ramps between parking areas and buildings.
• Level access into first floor level with elevator access to all other floors.
• Fully accessible offices, meeting rooms, bathrooms, public waiting areas, cafeteria and patient treatment areas, including examining rooms and patient care rooms.
• A full range of assistive and communication aids provided to persons who are deaf, hard of hearing, or blind, or with other sensory impairments. There is no additional charge for such aids. Some of these aids include:
  • Qualified sign language interpreters for persons who are deaf or hard of hearing.
  • A  24-hour telecommunication device (VRS public booths and VRS capable tablets, for example) to make internal and outgoing calls.
  • Readers and taped material for the blind, and large print materials or equivalent for the visually impaired.
  • Flash cards, alphabet boards and other communication boards or equivalent.
• Assistive devices for persons with impaired manual skills.

If you require any of the aids listed above, please let one of our team members know.

Please talk to us at your place of care if you have any questions, suggestions or compliments about the care you’ve received or email info@tria.com. You can also contact HealthPartners Integrity and Compliance Hotline by phone at 866-444-3493.

If you’re unhappy with the experience you’ve had at TRIA, you can file a grievance.