During this time of increased federal immigration law enforcement presence in our area and related disruption in our community, we want to reaffirm our commitment to those we serve.
Our focus remains on supporting our patients and members with the care, coverage and service they need. We’re also focused on maintaining calm, healing and stable care environments. As always, we have policies and procedures in place to protect the safety of our patients and guide interactions with law enforcement at our facilities.
At all times, we work to promote the health and well-being of our patients. We believe this is best done through relationships built on trust:
- Our commitment to care and service for all – We care for every person who comes through our doors, regardless of background or circumstance.
- Our commitment to privacy – We comply with all state and federal laws that protect patient privacy. This includes information about the presence or location of a patient in our hospitals or clinics.
- Our commitment to safety – The safety of our patients is our highest priority. We continue to work closely with our security team and public safety partners to ensure safe, timely access to our clinics and hospitals.
Concerned about visiting a clinic?
It’s important not to delay the health care you need. But we can help you get care from home:
- If you have an existing appointment – Most appointments can be changed from an in-person visit to a
video visit or phone visit.Call your clinic orsign in to your online account to change your appointment. - If you need a new appointment – When you
schedule a new appointment , you can choose to make it a video visit or phone visit. You can also use our online clinic,Virtuwell , to get treatment for more than 60 common conditions
Regardless of how you get care with us:
- We won’t ask you about your immigration status – It’s not part of the care we provide, and it’s not information we need to deliver safe or high-quality care.
- Your immigration status won’t affect the care you receive – We care for all our patients according to their health needs.
Resources to support your well-being
We know this can be a stressful time. Resources are available to help:
- myStrength – myStrength offers no-cost digital support for a wide variety of mental health needs, including managing stress, anxiety, depression, sleep and more. Email us at
HelloLivingWell@healthpartners.com for a link to myStrength and an access code. - Community assistance resources – You can
search local support resources near you to find help with housing, food and nutrition, employment, child care, transportation, and more.
It’s important not to delay the health care you need. But as always, there are options available for getting care from home:
- Many health care locations offer video visits and phone visits for several kinds of appointments – Contact your clinic or doctor and ask if you can be seen virtually. Some needs, like medication renewals or post-appointment questions, can also be done through e-visits, where you send an online message to your doctor.
- Most HealthPartners plans cover a variety of virtual care and telehealth options –
Sign in to your account to search covered virtual medical clinics , orcontact Member Services for help. - Many members can get prescriptions mailed directly to their homes at no extra cost – HealthDyne, our
mail order pharmacy partner, can deliver prescriptions right to your front door. Call800-591-0011 to transfer your prescription to HealthDyne. After you transfer your prescription, you cansign in to your account to request refills from HealthDyne or schedule regular refills to arrive when they’re ready.
Resources to support your well-being
We know this can be a stressful time. Resources are available to help:
- Employee Assistance Program (EAP) or Member Assistance Program (MAP) – Available for most members,
your EAP or MAP can help you navigate mental health struggles, financial or legal difficulties, parenting challenges, and more – all at no cost. - myStrength – myStrength offers no-cost digital support for a wide variety of mental health needs, including managing stress, anxiety, depression, sleep and more.
Sign in to your programs and perks to get started. - Community assistance resources – You can
search local support resources near you to find help with housing, food and nutrition, employment, child care, transportation, and more.