Our commitment to caring for our community

During this time of increased presence of federal immigration law enforcement in the Twin Cities and the related disruption in our community, we want to affirm our commitment to those we serve.

We remain focused on supporting our patients and members with the care, coverage and service they need. We’re also focused on maintaining calm, healing and stable care environments. As always, we have policies and procedures in place to protect the safety of our patients and guide interactions with law enforcement at our facilities.

How we support our patients

At all times, we work to promote the health and well-being of our patients. We believe that this is best done through relationships built on trust.

Our commitment to care and service for all

We care for every person who comes through our doors, regardless of background or circumstance.

Our commitment to privacy

We comply with all state and federal laws that protect patient privacy. This includes information about the presence or location of a patient in our hospitals or clinics.

Our commitment to safety

The safety of our patients is our highest priority. We continue to work closely with our security team and public safety partners to ensure safe, timely access to our clinics and hospitals.

Frequently asked questions (FAQs)

Will HealthPartners ask about my immigration status?

No. It’s not part of the care we provide, and it’s not information we need to deliver safe, high‑quality services.

Does my immigration status affect the care I can receive at HealthPartners locations?

No. We care for our patients according to their needs.

If I’m concerned about going to the clinic, can I switch my visit to a video, phone or virtual visit?

In most cases, yes. We have options available to you for getting care from your own home.

For already scheduled appointments: Call us or sign in to your online account to change your appointment to a video or phone visit.

For new appointments: When you schedule a new appointment, you can choose to make it a video visit or phone visit. You can also use our online clinic, Virtuwell, to get treatment for more than 60 common conditions.