Patient transfer exceptions
We’re equipped to handle most patients, with some exceptions. These include:
- Behavioral health
- Burn Care
- Cardiac catheterization
- Critical Care
- Interventional radiology
How does the patient transfer process work?
At HealthPartners Direct, we facilitate hospital admissions and emergency department transfers. When you call, you’ll be connected to a specially trained staff member, who will ask you questions about the patient and referring provider. From there, we’ll connect you with a member of our care team. If appropriate, we’ll arrange a safe, timely transfer for the patient.
Necessary patient transfer information
Please have the following information ready when you call HealthPartners Direct so we can connect the referring provider to the relevant services. (Note: Depending on the patient’s diagnosis, we may ask additional triage questions.)
- Caller name
- Callback phone numbers (including direct number to referring provider, if different than the caller)
- Provider first and last name
- Patient demographics (including first name, last name, date of birth and medical record number)
- Diagnosis and reason for transfer
- Isolation precautions
- IV drip medications (other than saline)
Why Olivia Hospital & Clinic
First as RC Hospital & Clinics, and now as Olivia Hospital & Clinic and a member of the HealthPartners health care system, we’ve been bringing trusted, quality health care to Olivia and our surrounding communities since 1951. We’re committed to providing every one of our patients with an exceptional clinical experience and personalized care, which has earned us recognition as a 5-Star Patient Rated Hospital.
In addition to providing everyday care for all stages of life and a variety of specialty services, Olivia Hospital & Clinic is a Level IV Trauma Center, a Level I Heart Attack Center and a certified Acute Stroke Ready Hospital. Our team of expert doctors, surgeons and clinicians is ready for conditions from the simple to the complex, and from the acute to the chronic.
Olivia Hospital & Clinic highlights include:
24/7 Emergency Centerequipped for comprehensive treatment of illnesses and injuries OB-GYN services, including preventive care, pregnancy care and more
- Complete cancer care, including testing, diagnosis, treatment and aftercare
- Specialty services for heart care, orthopedics, pain management and general surgery
Begin a hospital admission
HealthPartners Direct is ready at all hours, all week to help you get started on a patient transfer to Olivia Hospital & Clinic.