Helpful information for your stay at Olivia Hospital & Clinic

At Olivia Hospital & Clinic, your care and comfort are our top priorities. Our patients are at the center of everything we do, which is why every member of our team is focused on providing you with the best care and experience during your stay with us, and after you go home.

Whether you’re here for a clinic appointment or a hospital stay, you’ll find a wide range of services and amenities to make you feel at home.

Wi-Fi, phone and TV – We have free wireless internet throughout the hospital. Patient rooms are equipped with televisions and phones.

Dining options – Room service is available for patients. Just call from any hospital phone to request a meal. Ask your nurse for specific information about mealtimes. Patients and guests can also find a range of foods, from meals to snacks, at the Healthy Way Café. The café is open from 7 a.m. to 6:30 p.m. (Note: The grill closes at 6:00 p.m.) Please check with the nurse before bringing any food or drinks to patients.

Spiritual care – For a quiet moment, please ask for directions to our private M.E. Rauenhorst Family Chapel. Pastors from the community are available to help meet your religious and spiritual needs. To connect with these services, please talk to your nurse.

Patient account representatives – From paperwork to medical bills, health care today can be complex. Patient account representatives from our business department are here to help you understand your health care billing, costs and insurance. Call us at 320-523-8300 during normal weekday business hours from 7:30 a.m. to 4:30 p.m.

Alma’s Garden – Alma’s Garden is a peaceful place of respite located just outside the hospital’s main entrance. The space was a gift from patient Alma Gaukstad Lien, and all patient rooms have windows facing the garden to enrich the healing environment.

Patients and families can access Alma’s Garden by using the main hospital entrance or the east end of the Inpatient Corridor. Note: The east entrance requires a security badge. You can ask for access at the nurse’s station during visiting hours.

We are a smoke-free environment. We ask that you do not smoke anywhere on the hospital campus, including entrances and walkways.

Information about visitors can be found on our patient and guest overview page.

Olivia Hospital & Clinic is committed to the safety of our patients – from reducing the risk of infection to ensuring your clinician has all the information needed to prescribe the right medicine for you. We are dedicated to delivering the highest level of patient care, putting quality, health and safety at the forefront of everything we do.

We do not allow threats, aggression, abuse, harassment or discrimination toward anyone for any reason. We will take action to ensure the safety of all patients, staff and guests.

You have certain rights as a patient. It’s important for you to know your rights so you can make sure you’re getting the level of treatment you deserve. Some of your patient rights include your right to:

• A safe and secure environment
• Courteous and respectful treatment
• Practice your religion or culture
• Privacy and confidentiality

Our Notice of Privacy Practices (PDF) and the Minnesota Patients’ Bill of Rights have more information about your rights as a patient.

Our staff is always available for patients and their loved ones to voice compliments or concerns for improved care and service. We value your comments. Please ask to speak to a manager.

We also invite you to complete our patient survey.

If your concern is not resolved to your satisfaction, you have the right to request a review by the following offices:

• Minnesota Board of Medical Practice
  2829 University Ave. SE, Suite 500
  Minneapolis, MN 55414
  800-657-3709
• Office of Quality & Patient Safety
  85 East Seventh Place, Suite 220, PO Box 64970
  St. Paul, MN 55164
  800-369-7994
• Office of Ombudsman for Long-Term Care
  PO Box 64974
  St. Paul, MN 55164
  800-657-3591

It’s our responsibility to ensure that your medical records stay confidential and that they are maintained and released in accordance with the law.

To get started, follow the simple steps to create an online account or sign in. Once you are singed in, select My Care and then select Health Records.

• If you’d like to request a copy of your medical records, please follow the directions on this release form (PDF).
• If you’d like your care team to verbally share information with family or friends, please use this Permission to Verbally Discuss Protected Health Information (PDF).
• If you’d like to request a change to your medical records, please use this Request for Correction/Amendment of Health Information (PDF).

You can access your immunization records when you sign into your account. You can also access them through the Minnesota Immunization Information Connection or ask your primary care doctor.

If you plan to get your flu shot at our drive-up flu shot clinic, please download and complete these 2022-2023 Flu Vaccination Screening Questions (PDF) before you come.