Home Health insurance Individual & family Member Support

As a HealthPartners member, you have personal support when you need it. Contact us when you have questions about your coverage or your health. We’re here to help.

Video: Support when you need it - HealthPartners Member Services

If you have questions about… Call Go online
  • Your coverage, claims or account balances
  • Finding a doctor, dentist or specialist in your network
  • Health plan services

Member Services
7 a.m. to 6 p.m., CT

Call the Member Services phone number listed on the back of your ID card. Other numbers to use are 952-883-5000 or 800-883-2177.

Español: 952-883-7050 o 866-398-9119

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  • Whether you should see a doctor
  • Home treatment options
  • A medicine you are taking

Nurses available 24/7, 365 days a year

Call 612-339-3663 or 800-551-0859.

Visit the health library
  • Understanding your health care and benefits
  • How to choose a treatment option

HealthPartners® Nurse NavigatorSM Program
7 a.m. to 5:30 p.m., CT

Call 952-883-5000 or 800-883-2177.

Visit decision support
  • How to choose a treatment option
  • The contractions you are having
  • Your new baby

BabyLine Phone Service
Available 24/7, 365 days a year

Call 612-333-2229 or 800-845-9297.

Visit the health library
  • Finding a mental or chemical health care professional in your network
  • Your behavioral health benefits

Behavioral Health Navigators
8 a.m. to 5 p.m., CT

Call 952-883-5811 or 888-638-8787.

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