This training manual is available for providers delivering care to HealthPartners members.

Administrative Information

• Administrative policies and procedures
• Contracting Process Overview
• Cigna HealthPartners Strategic Alliance Quick Reference Guide
• Fast Facts Newsletters
• Forms for providers
• Medical and Durable Medical Equipment Coverage Policies

Claims Policies and Information

• HPUPH Medicare Advantage Reimbursement Guide
• Claims Manual
• Quick Claims Submission Guide
• Forms
  • Claim Adjustment Requests
  • Claim Appeal Requests
  • Claim Attachment Submissions
  • Claim Correspondence
  • Provider Recommendation fax form

Credentialing

• Credentialing and Enrollment
• What is Credentialing
• Who HealthPartners Credentials
• Credentialing Plan

Health Equity

• Overview and resources
• Frequently asked questions
• How do I start an outreach program?
• Translated materials

Pharmacy Services

• Pharmacy Services Overview
• Specialty Pharmacy
• MTM Services
• Policies and Forms

Products (Contact Member services to confirm your participation in a specific HealthPartners network, product or member plan)

• Commercial
• Medicare
• State Public Programs

Provider Portal Secured Online Systems and Web Tools

• Welcome to the Provider Portal – Register your Facility