Contact us

Select a subject below for contact information.

Claims

Questions about claims status, appeals and payments, authorization and general coding (not how to bill).
Save time by using our secure Claim Status Inquiry tool. Log in

Submit a claim inquiry

Hours Medical Claims Dental Claims
Monday - Friday
7 a.m. to 5 p.m., CT
HealthPartners
Claims
HealthPartners
Dental Claims Department
PO BOX 1289 PO BOX 1172
Minneapolis, MN 55440-1289 Minneapolis, MN 55440-1172

Product Phone Fax
Commercial 952-967-6633 / 866-429-1474 651-265-1230
Senior and Public 952-883-7699 / 888-663-6464 952-883-7666
Dental 651-265-1000 / 800-642-1323 651-265-1001

Other resources
Submit a claim adjustment
Submit a claim appeal
Submit a claim attachment
Medical claim policies

Coverage and benefits

Questions about benefits, eligibility, medical policies, member appeals, finding care outside of service area or your participation in a specific HealthPartners network/product/member plan.

Save time by using our online Eligibility Inquiry tool. Log in

Submit a coverage inquiry

Hours

Monday - Friday
7 a.m. to 6 p.m., CT

Product Phone Fax TTY
Commercial 952-883-5000 / 800-883-2177 952-883-5666 952-883-5127 /
888-850-4762
Medicare Cost 952-883-7979 / 800-233-9645 952-883-7666 952-883-6060 /
800-443-0156
Medicare Advantage 888-360-0544 952-883-7333 800-443-0156
MN Health Care Programs (MHCP) 952-967-7998 / 866-885-8880 952-883-7666 952-883-6060 /
800-443-0156

Payer relations and contracting

Questions about your medical contract, tax id/billing npi/business ownership changes, contract language, administrative requirements, reimbursement, authorization rules, escalated service or CIGNA issues, or specific questions about doing business with HealthPartners.

View/update your clinic and practitioner information that HealthPartners markets using Provider Data Profiles. Log in

Submit an inquiry to Payer relations & Contracting

Network Management Phone Fax
Professional Services 952-883-5589 / 888-638-6648 952-853-8848
Hospital & Regional 952-883-5604 952-853-8848

Other resources
Join our network
Subscribe to FastFacts newsletter
Find Specialty Provider Contacts
Find Primary Care Provider & Hospital Contacts
Find Ancillary Provider Contacts

Credentialing

Check on the status of existing credentialing requests. Providers must already be contracted or working for a contracted provider to start the credentialing process.

Submit a credentialing inquiry

Phone Fax
952-883-5755 / 866-630-0188 952-853-8702

Other resources
More about credentialing, visit credentialing and enrollment

Dental administration and contracting

Contact with questions about dental contract, reimbursement or escalated service issues.

Submit a dental inquiry

Phone Fax
Dental Contracting 952-883-5168 / 877-839-8199 952-883-5160
Dental Provider Relations 952-883-7511 / 952-883-6140 952-883-5160

Other resources
Become a dental contractor

Medical management

Type of care Phone Fax
General Medical Mgmt 952-883-7888 / 877-499-7888 952-853-8713
Disease & Case Mgmt 952-883-5469 / 800-871-9243 952-853-8745
Inpatient Case Mgmt 952-883-6277 / 800-255-1886 x36277 952-853-8748
HealthPartners Connect 651-265-1000 / 800-871-9243 952-853-8745
Hospital admission notification 952-883-6400 / 800-316-9807 952-853-8705

Prior authorization program
Prior authorization for services such as: procedures, habilitative, rehabilitation, skilled nursing facility, home care, hospice, personal care attendant, and dme. See prior authorization list for details.

952-883-6333 / 888-467-0774

Behavioral health

Join our behavioral health network

Phone Fax
Prior authorization 952-883-7501 / 866-669-3856 952-853-8830
Personalized Assistance Line (PAL) 952-883-5811 / 888-638-8787

Quality measurement and improvement

Questions about quality improvement, Clinical Indicators, HEDIS, medical practice guidelines, site surveys, complaint reporting or At Risk Registry program.

Email an inquiry to Quality Management

Phone Fax
952-883-5777 952-883-6150

Other resources
Quality and cost assessment information
Quality and measurement

Pharmacy administration

Questions about formulary exceptions or equivalents, specialty pharmacy and MTM programs.

Submit an inquiry to pharmacy administration

Hours Phone Fax
Monday - Friday
7 a.m. to 6 p.m., CT
952-883-5813 / 800-492-7259 952-853-8700 / 888-883-5434

Other resources
Formulary information
MTM program information
Pharmacy services

e-Services

Questions about electronic claims submission, remittances, eligibility and EFT/ACH.

Submit an electronic transaction inquiry

Hours Phone
Monday - Friday
8 a.m. to 4 p.m., CT
952-883-7505 x3 / 855-699-6694

Other resources
Approved clearinghouses & Payer IDs
Electronic funds transfer (EFT)