When the unexpected happens, we’re here for you. Our emergency center is staffed by full-time, board-certified emergency medicine doctors and nurses who provide expert care for emergency injuries and illness 24 hours a day, seven days a week, in Wisconsin’s St. Croix Valley.
We’re designated as a Level IV Trauma hospital by the State of Wisconsin, and our emergency medicine specialists are the same world class physicians who serve at the Regions Hospital Emergency Center in St. Paul. We specialize in treating a wide range of emergency conditions for adults and children. That might mean an injury, chest pain, severe stomach pain, bleeding you can’t stop, or shortness of breath.
When necessary, we are prepared to coordinate transport to hospitals, including Regions Hospital Level I Trauma Center, Heart Center and Burn Center, or the hospital of your choice. As part of the HealthPartners network of hospitals and clinics, our electronic medical record system connects all of our locations so your care is streamlined and efficient.
In 2020, a major expansion to our emergency center created an enhanced healing environment for our patients, their family members and visitors. Our expanded emergency center includes 12 patient care rooms with workspaces for interdisciplinary care teams who treat patients, as well as the latest in portable medical equipment. Visit our Emergency Visitors page for additional information and requirements when visiting a patient.
Call 911 if you need emergency assistance.
We provide expert emergency care for illnesses and injuries. Some of the emergency medical services we provide include:
- Asthma and respiratory care
- Concussions and traumatic brain injury diagnosis and treatment
- CT scans, MRIs, ultrasounds and X-rays
- Heart attack and cardiovascular disease treatment
- InstyMeds dispenser for medications
- Lakeview Hospital EMS
- Mental and behavioral health care
- Pediatric care
- Certified as an Acute Stroke Ready Hospital by DNV GL Healthcare Accreditation Services for demonstrating excellence in stroke care
- Treatment for broken bones, dislocations, sprains and fractures
- Treatment for wounds, lacerations and burns
- Trauma care
When you can, it’s helpful to bring a few items with you to the Emergency Center. These include:
- Medicine – Bring a list of all the medicines you’re taking, including current prescriptions, over-the-counter medicines and vitamins.
- Medical equipment – If you use any medical equipment on a daily basis, like an oxygen tank or inhaler, it’s a good idea to bring it with you.
- Health records – Bring medical records and other documentation of health issues, recent illnesses or allergies.
- Important contact information – You or your doctor may need to call an emergency contact or other loved ones while you’re at the emergency room. Have those phone numbers handy.
- Insurance information – Bring your insurance card with you to help make sure you’re billed correctly.
If you or someone close to you is in an urgent mental health situation – like severe depression symptoms, panicked thoughts or trouble breathing – our emergency mental health care team is ready to help. Our staff is specially trained to provide care in emergencies involving mental and behavioral health.
We are also one of the seven hospitals that has collaborated to bring skilled and licensed behavioral health professionals to patients in times of crisis through our Emergency Department Behavioral Health Tele-Video Program (EDBHTV).
If you or someone you care about is in immediate danger, call 911. You can also call the National Suicide Prevention Lifeline at 1-800-273-8255 for confidential support 24/7.
If you’ve just experienced a sexual assault, it’s important to get the care and support you need right away. Our experienced nurses will help. Come to the Emergency Department or call us at 715-531-6000 for more information and instructions about your visit.
Parking for the Emergency Center is located on the hospital’s south side, off Center Drive. If you need a wheelchair or help getting from your car, please call ahead and a staff member will meet you at the Emergency Center entrance.
When you arrive at the Emergency Center, a registration staff member will welcome you at the main desk. Then a registered nurse will meet with you briefly to assess the nature of your illness based on your symptoms and history.
If your condition is life threatening or critical, you will receive immediate attention. While an emergency doctor will lead your care, your medical team may include physician’s assistants, registered nurses and nursing assistants.
Yes, your family can be with you in the Emergency Center. We recommend that only one family member or friend is with the patient at any given time. Because we’re taking steps to keep our patients safe and stop the spread of COVID-19, you may be asked to follow additional visitor requirements.
The severity of your illness or injury may determine the amount of time you’ll be asked to wait. Patients with emergency medical conditions, like severe bleeding, chest pain or signs of stroke, for example, will be seen immediately.
Beyond providing excellent technical care, we focus on getting face-to-face with patients and their families right away, without a long stop in the waiting room.
A non-emergency is one that isn’t life threatening. Non-emergencies include things like cold and flu symptoms, sunburns, minor cuts, skin rashes or muscle sprains. These illnesses and injuries can be treated at an urgent care location or through our partnership with Hudson Physicians.
If your condition is less serious but still requires immediate attention, choosing an urgent care facility can save you time and money. It also helps keep the emergency room free to handle situations that are more serious.